Sr IT End User Services Specialist
Share
Job Location:
Redding, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Where Youll Work
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nations largest nonprofit Catholic healthcare organizations CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2300 clinics care sites and 137 hospital-based locations in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157000 employees 45000 nurses and 25000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care community benefits and unreimbursed government programs. Together with our patients physicians partners and communities we are creating a more just equitable and innovative healthcare delivery system.
Job Summary and Responsibilities
As an IT End User Services Professional you will provide technical support to staff ensuring the smooth operation of their hardware software and IT services.
Every day you will diagnose and resolve technical issues for various devices and applications install/configure equipment provide user training and manage support tickets.
To be successful you will demonstrate strong troubleshooting skills a comprehensive IT understanding and excellent customer service ensuring high end-user productivity and satisfaction.
- Provides desktop hardware support expertise and direction in the implementation of highly complex / enterprise wide cross functional programs or projects. May lead team to resolution of highly complex problems.
- Leads the team in troubleshooting of highly complex hardware software and system problems.
- Works or coordinates on multiple projects engaged in enterprise wide projects as a team member sometimes a team leader. Acts a subject matter expert for multiple areas.
- Responsible for working with and leading the business and other IT areas in the support maintenance and deployment of desktop hardware as well as information support processes.
- Oversees the EUS team to ensure customer and production support needs are achieved. Diagnoses and resolves highly complex issues and provides guidance to other team members. Leads team in problem resolution activities. Works with leadership to develop strategies for problem reporting and resolution to be used by both the customer and team.
- Responds to customer requests of high complexity typically requiring high-level customer service to facility administration and/or VIPs. Interacts with customers and business stakeholders in a courteous and professional manner. Generates activity and status reports. Oversees the request fulfillment functions of the team.
Job Requirements
Required
- Associates degree orTechnical Institute degree
- 4-6 years relevant experience in service industry
Preferred
- Healthcare experience
Required Experience:
Senior IC
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
About Company
Dignity Health provides compassionate, high-quality, affordable health care services throughout Arizona, California and Nevada. Schedule an appointment today!
