IT Support Specialist
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: L2 Deskside Support Technician Toyota Overview
The listed skills are not mandatory as many can be learned during training. However the more skills you bring the easier the role will be to perform.
What You ll Do - Troubleshoot desktops laptops mobile devices printers and peripherals
- Support Windows Mac (lightly) and Apple iOS (iPhones/iPads)
- Log and track issues in ServiceNow
- Troubleshoot Zebra scanners and printers
- Handle imaging (PXE/USB) installs upgrades and break-fix activities
- Manage devices with Intune Active Directory VPN and Zscaler firewall
- Provide VIP/executive support and exceptional customer service
- 5 7 years of IT support experience
- Strong skills in hardware/software troubleshooting with OEMs
- Experience with Zebra printers/scanners Nexthink and remote tools (LogMeIn)
- Knowledge of SCCM Citrix and workspace management platforms
- Certifications like CompTIA A MCP/MCSE or OEM certs are a plus not mandatory
- Professional communication punctuality and customer-focused mindset
The L2 Deskside Support Technician provides on-site second-level IT support at customer locations. This role ensures smooth operations by troubleshooting hardware software and network issues supporting end-user devices and collaborating with technical teams to deliver high-quality service.
Key Responsibilities- Provide hands-on support for desktops laptops mobile devices printers video conferencing equipment and peripherals
- Troubleshoot and resolve incidents related to network and computing devices escalating when necessary
- Support remote engineering teams in application packaging software distribution image management MDM virtualization and workspace security
- Deliver priority services for executive and VIP users
- Maintain accurate documentation in ServiceNow and contribute to reporting requirements
- Perform IMAC (Install Move Add Change) and break-fix activities
- Carry out preventative maintenance and follow SME instructions for infrastructure support
- Ensure exceptional customer service and professional communication across organizational levels
- Strong knowledge of Windows and Mac OS including installation upgrades and troubleshooting
- Experience with Apple iOS devices (iPhones iPads) setup reinstall and support
- Expertise in imaging computers via PXE or USB (offline media)
- Familiarity with Intune for device management
- Proficiency with ServiceNow ticketing system
- Troubleshooting hardware issues with OEMs (printers computers phones)
- Zebra printer and scanner support
- Experience with Zscaler firewall VPN and Active Directory
- Remote desktop support tools (LogMeIn)
- Nexthink for end-user analytics
- Knowledge of SCCM Citrix and similar platforms for workspace services
- Understanding of TCP/IP networking domains and server-client operations
- Hands-on experience with infrastructure equipment (rack/stack cabling data center devices)
- Familiarity with backup operations and tape management
- Excellent customer interaction and communication skills
- Logical analytical approach with strong problem-solving ability
- Independent punctual and detail-oriented
- Professional demeanor under pressure with emphasis on grooming and presentation
- 5 7 years of relevant IT support experience
- CompTIA A MCP/MCSE certifications are desirable
- OEM certifications preferred
- ITIL knowledge is advantageous
- Fluency in English (Spanish is a plus) for customer interaction
