Sr. Manager, HR Operations (Fixed Term)

With millions of diners 60000 restaurant partners and 25 years of experience OpenTable part of Booking Holdings Inc. (NASDAQ: BKNG) is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most their team their guests and their bottom line while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. Youll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others and it defines our culture.

About Our Team:

The People Team at OpenTable focuses on building simple scalable and globally consistent People Operations. Our goal is to ensure strong HR fundamentals while continuously improving processes systems and employee experience across role plays a key part in maintaining operational stability while supporting the delivery of defined People Operations initiatives throughout 2026.

The Position:

OpenTable is seeking a Manager HR Operations for a 12-month maternity leave cover. This role combines hands-on operational leadership with ownership of high-impact people operations projects. The position oversees global day-to-day people operations leads the Global People Operations Services team drives improvements across systems processes and policies and acts as a central liaison across key internal partners and external vendors. The role works closely with the Senior Director People Operations through regular collaboration and alignment.

In this role you will:

• Own the day-to-day execution of People Operations across the employee lifecycle including onboarding job changes offboarding documentation and data maintenance

• Ensure People Ops processes are followed consistently across all markets with a focus on accuracy compliance and employee experience

• Act as an escalation point for complex or non-standard cases applying root-cause analysis and looping in the Senior Director People Operations when needed

• Support the Global People Operations Services team by answering tickets and resolving employee and contractor inquiries through Zendesk

• Be the main point of contact for our EOR Partner(s) and ensure all contracts and invoices are processed smoothly

• Maintain service levels and operational hygiene during the coverage period

• Drive delivery of assigned People Operations projects through structured planning coordination and execution

• Partner cross-functionally with People Partners People Systems Payroll IT Legal TA and external vendors to move work forward

• Maintain clear project timelines dependencies and status updates

• Ensure progress continues even when priorities shift escalating risks and blockers early

Planned initiatives may include:

• Onboarding process and systems improvements

• Zendesk reporting metrics and intake optimization

• Workday document management and self-service enhancements

• Employee handbook policy and benefits reviews by market

• Termination and severance process centralization

• Background check framework updates across markets

• RTO process and compliance support

• People Operations analytics and dashboards

• Cross-system alignment (Workday Zendesk Freshservice DocuSign Greenhouse)

• Partner with HR Systems and IT teams to maintain and improve Workday Zendesk and related tools

• Perform regular audits of employee and HR transaction data to ensure accuracy and consistency

• Identify opportunities for automation standardization and improved self-service

• Own and maintain SOPs process documentation and People Ops knowledge base content

• Work closely with the Senior Director People Operations providing regular updates on operational health project progress risks and decision points

• Proactively escalate issues or decisions that require additional context or support rather than operating in isolation

• Serve as a reliable point of contact for People Partners and cross-functional stakeholders

• Maintain clear documentation of processes decisions and project status throughout the contract

• Ensure a structured and thorough handover at the end of the maternity leave cover including documentation open items risks and recommendations to support a smooth transition when the role holder returns

Please apply if:

• 3-5 years of experience in leading People Operations / HR Operations

• Hands-on experience using Workday as an end user

• Experience supporting North American population

• Experience working with HR ticketing systems (e.g. Zendesk)

• Strong organizational and execution skills

• Comfortable managing multiple priorities in a fast-paced environment

• Detail-oriented with a strong sense of ownership and follow-through

• Able to work independently while knowing when to escalate

Nice to have:

• Experience supporting global or multi-market employee populations

• Exposure to shared services models or HR process standardization

• Experience working with external vendors (EOR background checks immigration providers)

There are a variety of factors that go into determining a salary range including but not limited to external market benchmark data geographic location and years of experience sought/required. The range for this Canada located role is $135000 - $145000 CAD.

Work Environment & Flexibility

At OpenTable we pride ourselves on fostering a global and dynamic work environment. As a team member with us you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours there will be instances where you are expected to manage communications - via calls Slack messages or emails - outside of regular working hours to effectively collaborate with international colleagues respond to restaurant partners and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

Were committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table so were building a team as dynamic as the diners and restaurants we serveand fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process or on the job were here to support you. Please reach out to your recruiter to request any accommodations.