Director of Enterprise Client Services

About PlanITROI

Since 2001 PlanITROI has been a global leader in Reverse Logistics IT Asset Disposition (ITAD) and Asset Recovery Servicesfor OEMs retailers enterprises educational institutions and SMB organizations. We are committed to the highest standards of environmental responsibility and data security while changing lives with retired computing devices. By leveraging the circular economy for social good we transform clients old returned or idle IT devices including laptops PCs Notebooks and tablets into re-certified affordable technology solutions sold directly and through the worlds largest retailers.

About the Role

PlanITROI is seeking aDirector of Enterprise Client Servicesto lead strategic account growth and service execution across our ITAD and life-cycle solutions. This leaderis responsible forexpanding the value of our existing enterprise relationships byidentifyingopportunities aligning solutions to client needs and turning operational excellence into long-term revenue growth.

Mission: Drive enterprise client growth and long-term partnerships by leading a high-impact Client Services Team that expands value within existing accounts through strategic relationship management cross-selling and up-sellingwhile delivering operational excellence measurable outcomes and contributing directly toPlanITROIsrevenue and EBITDA growth goals.

This is a highly visible client-facing role that blends strategy and execution. The Director will serve as both a trusted advisor and a growth driver strengthening partnerships uncovering cross-sell and up-sell opportunities and ensuring flawless delivery that earns the right to expand.This is not a traditional Client Services leadership role; it is an Enterprise Account Growth Leader operating through Service Excellence and Execution.

Someone who is:

• • Agrowth-minded leader who expands accounts by delivering measurable value not by selling aggressively
  • A listener who uncovers opportunity through understanding
  • A relationship builder who creates long-term strategic partnerships
  • An operator who knows how to translate plans into execution

This leader will own complex enterprise relationships from initial implementation through ongoing expansion cultivating a high performing Client Services organization and working in close partnership with Sales and Operations to transform service delivery into a true engine for growth. Success in the role requires deep expertise inITAD and life-cycle services strong executive presence sharp commercial instincts and the ability to balance long-range account strategy with disciplined day-to-day execution.

Key Responsibilities

Enterprise Client Leadership

• Build lead and mentor a high-performing Client Services team
• Act as a growth partner and service leader balancing operational excellence with responsibility for expanding the scope and value of enterprise client relationships
• Act as a trusted advisor to enterprise clients engaging stakeholders across IT Security Finance Procurement ESG and other areas
• Serve as the executive point of accountability for enterprise client onboarding and ongoing service delivery
• Represent the voice of the client to executive leadershipto influence strategy process and innovation
• Lead client conversations with a consultative approach asking clarifying questions to fully understand client goals motivations and constraints before proposing solutions
• Confirm mutual understanding of scope expectations and deliverables before committing to timelines or outcomes
• Avoid assumptions by proactively validating client requests and internal capabilitiesbeforeexecution

Client Growth & Expansion

• Proactively identify and develop opportunities to expand existing enterprise partnerships by introducing services locations product categories and life-cycle solutions that align with client goals
• Lead consultative client conversations that uncover unmet needs operational gaps and strategic initiatives where PlanITROI can provide additional value
• Translate operational performance metrics ESG reporting and service outcomes into compelling business cases that help clients justify expanded engagement internally
• Partner with Sales leadership when needed but personally own the growth and expansion of assigned enterprise accounts
• Introducing and promoting refurbished technologypurchasingprograms aligned with client needs and sustainability goals
• Maintain a strong understanding of client contracts MSAs and SLAs to position expanded services in a way that benefits both the client and PlanITROI

ClientOperational Excellence& Governance

• Build scalable repeatable service delivery processes
• Ensure service level agreements timelines and deliverables are consistently met or exceeded
• Develop and deliver onboarding programs documentation and client-facing materials
• Analyze performance data workflows and client feedback toidentifyrisks and improvement opportunities
• Lead continuous improvement initiatives that enhance data securityESG reporting and value recovery
• Oversee asset management platforms and client portals ensuring accuracy transparency and successful deployment
• Partner closely with Operations IT Sales Finance and Leadership to ensure seamless execution

Experience & Qualifications

• Bachelors degree in business supply chain or a related field
• Experience inITAD Asset Management or Reverse Logisticsisrequired
• Proven career progression that began in operational or service delivery roles and evolved into client-facing or relationship leadership positions
• Proven success leading enterprise client-facing global teams
• Demonstrated success growing existing enterprise accounts through consultative relationship management (not just new logo sales)
• Demonstrated experience managing large-scale onboarding and implementation programs
• Demonstrated ability to balance operational execution with strategic client engagement and business growth
• Strong ability to ask clarifying strategic questions that uncover client needs beyond the initial request
• Experience leading Quarterly Business Reviews that translate performance results into expansion opportunities
• Comfortable discussing contractsMSAs and service structures in a way that supports both client success and business growth
• Exceptional communication and executive presence with C-level and senior stakeholders
• Highly consultative hands-on leadership style with strong operational discipline
• Strong analytical problem-solving and decision-making skills
• Ability to manage multiple priorities in a fast-paced evolving environment
• Strong project management expertise:PMP certification preferred
• Advanced proficiency in Microsoft Office SharePoint reporting tools and AI skills for automation
• Experience in Salesforce is needed

PlanITROI Core Values:

• Driven & Confident
• Think Win/Win Always
• Own IT/Solve IT
• Personal Growth leads to Professional Growth
• Innovate & Revolutionize the World
• Proud to be Part of the PlanITROI Team

PlanITROI offers a comprehensive benefits package including health insurance a 401(k)-company match paid time off and other competitive benefits. We are an Equal Opportunity Employer and comply with all applicable federal state and local laws. We are committed to maintaining an inclusive workplace that values diversity across the organization.

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