Position: Mac Support Engineer
Location: Rosemead CA***From Day 1 Onsite***
Duration: 1 Years
| macOS troubleshooting
Apple hardware diagnostics
MDM solutions
networking fundamentals
ticketing systems | Tell us about your experience with macOS troubleshooting
How do you handle hardware diagnostics for Apple devices
Have you worked with any MDM solutions before
Explain networking fundamentals related to Wi-Fi
How do you prioritize and manage tickets in a ticketing system | | Job Summary
Key Responsibilities
Install configure and troubleshoot MacBooks iMacs and macOS operating systems
Diagnose and resolve hardware software application and network-related issues
Perform macOS upgrades security patching and software deployments
Provision and decommission Mac devices for user onboarding and offboarding
Coordinate with vendors for hardware repairs and replacements
Strong knowledge of macOS troubleshooting and Apple hardware diagnostics
Experience with MDM solutions (JAMF - Optional)Understanding of networking fundamentals (Wi-Fi VPN TCPIP DNS)Familiarity with ticketing systems such as Fresh service
Knowledge of Mac security best practices
Strong communication and customer service skills
Ability to work independently in an onsite support environment
Preferred Qualifications
Apple certification such as Apple Certified Support Professional (ACSP)
Basic scripting knowledge (Bash)ITIL knowledge or experience working in structured IT environments |
Position: Mac Support Engineer Location: Rosemead CA***From Day 1 Onsite*** Duration: 1 Years macOS troubleshooting Apple hardware diagnostics MDM solutions networking fundamentals ticketing systems Tell us about your experience with macOS troubleshooting ...
Position: Mac Support Engineer
Location: Rosemead CA***From Day 1 Onsite***
Duration: 1 Years
| macOS troubleshooting
Apple hardware diagnostics
MDM solutions
networking fundamentals
ticketing systems | Tell us about your experience with macOS troubleshooting
How do you handle hardware diagnostics for Apple devices
Have you worked with any MDM solutions before
Explain networking fundamentals related to Wi-Fi
How do you prioritize and manage tickets in a ticketing system | | Job Summary
Key Responsibilities
Install configure and troubleshoot MacBooks iMacs and macOS operating systems
Diagnose and resolve hardware software application and network-related issues
Perform macOS upgrades security patching and software deployments
Provision and decommission Mac devices for user onboarding and offboarding
Coordinate with vendors for hardware repairs and replacements
Strong knowledge of macOS troubleshooting and Apple hardware diagnostics
Experience with MDM solutions (JAMF - Optional)Understanding of networking fundamentals (Wi-Fi VPN TCPIP DNS)Familiarity with ticketing systems such as Fresh service
Knowledge of Mac security best practices
Strong communication and customer service skills
Ability to work independently in an onsite support environment
Preferred Qualifications
Apple certification such as Apple Certified Support Professional (ACSP)
Basic scripting knowledge (Bash)ITIL knowledge or experience working in structured IT environments |
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Job Location:
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
