Technical Lead

Santiago - Chile

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Responsibilities

Establish and own the XM reference architecture spanning Medallia and Qualtrics: data model identity resolution consent security and integration patterns.

Lead complex solution design and technical reviews for high-risk/strategic initiatives; serve as final escalation point for platform issues and performance tuning.

Define survey and analytics standards: sampling strategies suppression/fatigue rules text analytics taxonomy driver modeling dashboard conventions and KPI definitions.

Oversee integration strategy: CRM care platforms marketing tech data platforms; ensure robust APIs webhook orchestration event tracking and data quality SLAs.

Lead R&D and vendor roadmapping with Medallia and Qualtrics; evaluate new features (e.g. AI/ML iQ Predict Text/iQ Athena) and pilot adoption.

Define operational excellence metrics: platform reliability survey latency data freshness ticketing SLAs and governance compliance.

Required qualifications

5 years in enterprise CX/EX technology with 2 years deep hands-on expertise in Medallia and Qualtrics across multiple large-scale deployments.

Demonstrated leadership of a platform CoE or expert team; proven ability to set standards and drive adoption across product engineering and insights functions.

Advanced knowledge of:

Medallia: Admin Studio Digital (web/app) Conversations Text Analytics (Athena) ticketing/closed-loop.

Qualtrics: CoreXM XM Directory CX/EX iQ (Text/Driver/Stats) Workflows Directories SSO.

Strong architectural skills: API design webhook/event architectures ETL/ELT pipelines real-time/batch orchestration schema design monitoring/observability.

Survey science and analytics depth: sampling quotas experimental design key driver analysis text classification/taxonomy escalation policies journey measurement.

Excellent people leadership coaching and curriculum development skills; history of upskilling admins/analysts/engineers

Preferred qualifications

Medallia Architect and Qualtrics Expert certifications

Integration experience with Salesforce ServiceNow SAP Workday EX Marketing Cloud/Marketo Braze; data stacks such as Snowflake/BigQuery/Databricks; middleware (MuleSoft Boomi)

Familiarity with log/metrics tooling (Splunk Datadog) CI/CD for configuration as code and automation of platform deployments

Experience implementing journey analytics digital intercept optimization A/B testing and experimentation frameworks

Education

Bachelors or Masters in Computer Science Data/Analytics Engineering Human-Computer Interaction or related field

DescriptionResponsibilitiesEstablish and own the XM reference architecture spanning Medallia and Qualtrics: data model identity resolution consent security and integration patterns.Lead complex solution design and technical reviews for high-risk/strategic initiatives; serve as final escalation point...