Technical Account Manager Senior Analyst
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Were looking for a Technical Account Manager Senior Analyst to join our team reporting to Sr. Director - Client Support Services.
In this role youll help shape how we deliver high quality outsourced services strengthen client relationships and ensure seamless operational execution across business process and IT service engagements.
Youll fit right in if youre client centric detail oriented collaborative and enjoy working with global teams to solve operational challenges that meaningfully impact our clients and the business.
What Youll Do
Ensure successful delivery of outsourced services meeting or exceeding contract commitments service levels and client expectations.
Translate client requirements into actionable plans by contributing to project schedules scope risks and budgets ensuring operational and subcontractor teams are fully aligned.
Build and maintain strong daytoday client relationships providing guidance support and timely issue resolution.
Identify commercial opportunities by promoting Nasdaq capabilities spotting upsell/extension potential and supporting account teams to grow business within assigned accounts.
Serve as a key resource for vendors and distributors providing consultation on Nasdaq and industry products policies and procedures.
What Youll Bring
Bachelors degree in Computer Science Information Systems or equivalent experience.
3 years of experience in client service vendor management or technologydriven service delivery.
Proven ability to manage client relationships connect technical and business needs and support contract execution.
Strong communication skills and the ability to work effectively in collaborative global environments.
Comfortable working with tools and processes related to service delivery product support and project execution.
Nice to Have
Experience promoting products or solutions to vendors subscribers or enterprise clients.
Background in capital markets financial technology or regulated environments.
Familiarity with global operational models and multicultural stakeholder engagement.
This position will be located in Chile-Santiagoand offers the opportunity for a hybrid work environment at least 3 days a week inoffice subject to change providing flexibility and accessibility for qualified candidates.
Come as You Are
(Standard equal opportunity statement unchanged.)
Nasdaq is an equal opportunity employer. We welcome people from all backgrounds and identities. If you need any accommodation during the hiring process just let us know.
Benefits & Rewards
We offer a competitive wellrounded rewards package that supports you and your family inside and outside of work.
Actual pay depends on your skills experience education and addition to base pay we offer shortterm incentives (bonus or commission) and longterm incentives (equity) where applicable.
Learn more on our Nasdaq Benefits & Rewards Career Page.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Required Experience:
Manager
Key Skills
- Intelligence Targeting
- SQL
- Agile
- Business Analysis
- Telephony
- Computer Forensics
- Requirements Gathering
- Business requirements
- Cordova
- SDLC
- Oracle
- Wiki Systems
About Company
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