Central Operations refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run the increasingly complex and growing last mile delivery network. Central Operations is a key strategic initiative with a vision to transform the way AMZL executes route planning scheduling on-road management and last mile delivery.
We are looking for a Senior Program Manager to join the team and drive improvement in processes and technology used within the operational team. This person will have a strong ability to excel and develop in new teams with a high degree of ambiguity.
Key job responsibilities
- Seek to understand business problems automation limitations scaling factors boundary conditions and reasons behind leadership decisions
- Manage multiple projects and tasks simultaneously and influence negotiate and communicate with internal business partners
- Oversee gaps between teams processes and systems
- Identify and mitigate risks (before they become roadblocks)
- Ensure critical path timelines are met resource needs are understood and project prioritization is visible to senior leadership
- Work closely with operations product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our systems
- Partnering with other analysts and BI engineers in planning and analytics to build analytical solutions to deliver on business goals
- Bachelors degree
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Knowledge of advanced English at CEFR level B2/C1
- Experience owning program strategy end-to-end delivery and communicating results to senior leadership
- 2 years of driving process improvements experience
- Business level of Japanese
- Excited about working in a diverse group and contributing to an inclusive culture
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