Business Analyst, Digital Solutions Fidelity Resume Program

Making a decision to return to work can be exciting and scary all at the same time. We get it 100% - many of us at reacHIRE are returners too!! And we believe meaningful relationships formed along the way back to work should be built on communication and trust. Which is why our team of Program Managers are here to listen to your unique story and help you take the best next steps toward your next opportunity. We are excited to partner with Fidelity Investments for a 6-month return-to-work program starting in May 2026.

If you are a professional returning to work after a 2 year career break or worked in part time or independent contractor roles this could be the perfect opportunity! reacHIRE is invested in helping professionals return with confidence; providing the resources and support needed via Program Managers who will help guide and navigate the entire process alongside you.

We know the confidence gap and imposter syndrome can get in the way of meeting amazing Returners so please dont hesitate to apply - wed love to hear from you.

*Please note that this is a hybrid role and we are unable to consider candidates who would need to relocate for the program.

Overview:

You will help deliver world-class digital experiences at scale. Our mission is to humanize products services and interactions by:

• Leveraging deep research and industry insights
• Influencing product strategy
• Driving implementation across all client and associate touchpoints

Embedded within a collaborative team youll provide business analysis and expertise to shape digital experiences for our Wealth & Brokerage clients and associates.

Your work spans the full digital product lifecycle including:

• Identifying opportunities through data-driven insights
• Defining clear and actionable requirements
• Designing innovative client-centric solutions
• Supporting client and field readiness for adoption
• Measuring outcomes and business impact
• Conducting business acceptance testing
• Discover the right opportunities using data feedback & insights.
• Collaborate with stakeholders and end-users to understand business needs and translate them into clear digital product requirements.
• Document current workflows and identify opportunities for improvement through digital solutions.
• Collect and interpret data to support decision-making and measure business outcomes.
• Leverage your experience as a phone associate to provide practical feedback on usability and functionality
• Support user acceptance testing (UAT) and ensure digital tools align with business objectives and user expectations.
• Ensure associates are equipped with the tools training and resources needed for successful adoption of digital solutions.
• Maintain accurate records of requirements process flows and system changes.
• Work closely with product managers developers and business partners to deliver high-quality digital solutions.

Youll Be A Great Fit If you Have:

• Bachelors degree required in business information systems or technology related discipline.
• 2 years of analysis experience delivering customer or associate focused digital solutions or 2 years as a phone associate supporting customers in a contact center environment or a branch associate supporting customers in our investor centers.
• Strong analytical and problem-solving skills.
• Familiarity with digital technologies platforms and tools coupled with an affinity for technology.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite especially PowerPoint.
• Ability to learn quickly and adapt to changing priorities.
• Experience with a CRM application (e.g Salesforce) desirable
• Experience with data mining or APIs a plus (e.g SQL Bruno)
• Experience working on an agile team and familiarity with requirements management tools (e.g. JIRA confluence) a plus.

reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. reacHIRE believes a career break shouldnt be a career breaker. At the end of the program you may be eligible for full-time or extended contracting work but it is not guaranteed. Either way youll become part of the reacHIRE team join with a cohort of fellow Returners and we will provide 360-degree support via Aurora along with a dedicated Program Manager to ensure your success every step of your journey back to work!

Our return-to-work program participants come from all walks of life and so do we. At reacHIRE the sum of our individual differences life experiences and self-expression is what makes us great. Be you and reach higher!

Please note:

• reacHIRE will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. For assistance with your application please contact: Sarah White at
• reacHIRE is unable to sponsor program participants for the duration of our return-to-work programs.

Whats great about working at Fidelity Investments

At Fidelity we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity visit . Fidelity Investments is an equal opportunity employer.