Deputy Manager

Main Duties and Responsibilities

Leadership:

• Ensure thatrotas reflect individual hours and recognise the skill mix of the workforceensuring safeeffective staffinglevels tosupport people to live the life they want.
• Ensure that there is evidence ofeffective handovers planning of theday-to-dayactivities and ensuring staff are following support plans and relevant policies and procedure
• Ensure staff completeaccidents or incidentforms following events.
• Ensure safeguardings and incidentshave been raised or escalated tothe Registered Manager
• Monitor and oversee the interactions and performance and conduct of staff on duty and respond to poor or inappropriate practice.
• Provide effectivesupervisionto support staff.
• Ensure all staff are up to date with theirmandatory training and address non-compliance with individual staff
• Support the registered manager to review and consider all new referrals promptly and thoroughly and feedback care proposals to the Head of Care for joint decision making.
• Facilitate thorough planning and preparation for new referrals to ensure staffing and skills are appropriately matched to the individual.
• Support the registered manager to prepare and brief staffing team ready for care to start to ensure they fully understand their responsibilitiesapproachand plan for care delivery.
• Provide on call phone adviceguidanceand supportto theworkforcein conjunction with the Registered Manager and part of the on-call rota.
• Ensure that medication is administered ina timelyfashion and ensure any medication errors or discrepancies are reported.
• Develop an open transparent culture which strives for continuous improvement the well-being of the staff team and a culture which learns lessons and where theworkforcefeelvalued
• Ensure concerns and complaints are acted uponin a timely mannerand escalated to the Registered Manager
• Ensure regular spot checksand competenciesare undertaken tomonitorcare delivery staffcompetencyand service user satisfaction
• Be a positive role model andworkon shift ona weekly basis(more where required)tomonitorstaff practices.
• Ensure all information is kept up to datein accordance withGDPR legislation
• Develop key relationships with thefamilies healthprofessionalsand other key stakeholders.
• Create an open and transparent culture enabling staff to confidently raise concerns
• Monitor staff hours and annual leave ensuring staff are taking regular breaks throughout the year to prevent burnout and supportgood staffwellbeing.
• Contribute tomonthly staffmeeting
• Ensure that Staff members all haveaunderstanding of their expectations as an employee ofHarley House Supported Livingand the Mission Statement and Values we promote.
• Ensure thatPositive Behaviour Support is embedded in the culture of the service through training support plans and the culture of the home.
• Carry out investigationsunder the direction of the Registered Manger where necessary.
• Act swiftly to performance and capability concerns escalating to the Registered Manager.
• Ensure allnew staffhave an induction and regular meetings in their probation
• Address concerns withstaff performancecompetencyand skillsat all timesfollowing relevant policies and procedures
• Ensure that youmaintainknowledge and understanding of theHealthandSocial care standards CQC regulations and key legislation.
• Ensure that youworkon shift in the absence of a team leader or where there are staffing concerns
• Carry out anyadditionaltasks or duties according to yourDeputyManagerresponsibilities and within your scope of competence.

• Ensure that there are effective support plans in place for all the people we support based on the needs risks and wishes of the person and in co-production with them. Ensurethese areupdated at least monthly or as needs change.
• Ensure support plansidentifygoals andidentifiedoutcomes using the relevant Outcome Star.
• Ensure capacity assessments are in place for relevant service users.
• Ensure new care and support packages are communicated clearly to the staff team ensuring everything is in place to deliver safe effective careandsupportbasedon the needs and wishes of the service userand relevant best practice guidelines.
• Ensure robust partnershipworking with relevant health professionals and key stakeholders.Raise any concerns with any gaps in support with theRegistered Manager
• Promote independence positive risk taking and embracing Equality and Inclusion to enable the people we support to live their bestpossible lives
• Develop strong relationships with service users and their families ensuing regular monitoring of care and support delivery
• Ensure all service users have monthly keyworker meetings and are offered an annual support review
• Ensure all service users are encouraged toparticipatein an annual service user feedback survey
• Enable opportunities to support service users to vote.
• Ensure that the Accessible Information standard isalways followed considering the needs of all the people we support.
• Ensure service users are supported to make their home personal to them.
• Ensure staff have knowledge and understanding of individual tenancy agreements and how to support service users to raise concerns.
• Provide direct care and support where necessary and ensure there is evidence of regular spot checks and competencies of care and support practices.
• Alwaysmaintaina regular line of communication with the Registered Manager
• Act up in the Registered Manager absences.

Quality and Governance:

• Follow the Governance calendar ensuring all relevant systems and process are undertaken
• Ensure all audits are undertaken as per the Quality Assurance frameworkand actions are added to the Continuous Improvement plan
• Carry our regular observations audits of staff interactions
• Manage service usersfinances(where applicable) ensuringauditing paperworkon a weekly basis and completing cash checks whereappropriate throughaudits on service users moneys.
• Ensure that competencies are undertaken in key areas
• Ensure the Registered Manager has all the necessary information related to accidents incidents andtrends and incidents in your service.

Other duties:

• Support the Registered Manager inmarketing your service developing key relationships with commissioners and ensuring that vacancies are communicated and assessments are undertaken in a responsive manner
• Act as an ambassador for the service ensuring astheDeputyManageryoumaintainprofessionalismand integrity at all times
• Asthe DeputyManagerin the service you refrain from befriending staff or services users on social networksites
• Always act in the best interest of any person who may lack capacity.
• Ensure that the safeguarding of the people we supportis always a priority
• Beaware of and follow the procedure for reporting any safeguarding concerns or incidents
• Keepaccuraterecords.
• Attend trainingand ensure all mandatory training is up to date
• Ensure you carry out monthly staff meetings communicating the aimsobjectivesand values of the service to theworkforce.
• Co-operate and attend a yearlyappraisal
• Ensure the healthsafetyand welfare of the people you support andtheworkforce.
• Embrace teamworking byensuringeffective and open communication for the benefit of the people we support

Please email for the full job description and person specification.