Senior Director, Product Management
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
The Sr. Director Product leads Coates overall Product function providing unified leadership across Product Discovery and Product Delivery. This role partners closely with the client Account Management Engineering and Delivery leadership to ensure client needs are effectively translated into high-quality development-ready solutions and delivered through consistent well-executed product lifecycle practices. Additionally this leader is accountable for the performance operational excellence and continuous improvement of Coates end-to-end Product organization from feature intake through refinement release readiness and client adoption.
Responsibilities
- Lead and develop the Product organization including direct management of the Sr. Manager Product Discovery and Director Product Delivery
- Own the overall effectiveness of Coates Product operating model ensuring strong alignment and execution across Discovery Design Refinement and Delivery support activities
- Partner with the client and Account Management to understand business priorities influence roadmap direction and ensure Coates product efforts align with evolving client needs
- Establish and enforce consistent standards for intake quality requirements definition solution design and story readiness to support predictable delivery outcomes
- Provide executive oversight for cross-functional collaboration between Product Engineering Delivery and Design to ensure feasibility sequencing and execution alignment
- Ensure smooth and accountable handoffs between Product Discovery and Product Delivery minimizing gaps and improving throughput from request to implementation
- Maintain strong expertise in Coates product and solution capabilities serving as a senior client-facing leader and internal escalation point for product-related topics
- Develop organizational insight into the clients technology ecosystem ensuring Coates solutions integrate effectively and scale with client needs
- Drive continuous improvement across Product practices downstream quality incident learnings and the overall customer experience
- Oversee talent development team capacity planning organizational structure and budget to ensure Product is appropriately resourced to meet delivery commitments
- Support client-facing adoption and engagement activities as needed including participation in key demos release milestones and strategic product discussions
Capabilities
- Product Organization Leadership: Leads and aligns multiple Product functions under a shared direction ensuring teams operate cohesively with clear accountability.
- People Development & Coaching: Builds a strong Product organization through hiring mentoring and creating growth paths for current and future leaders. Actively coaches and develops Product leaders strengthening management capability decision-making and overall team performance.
- Cross-Functional Influence & Collaboration: Partners effectively with Engineering Delivery Account Management and the client driving alignment and decision-making across complex priorities.
- Execution Focus & Sound Judgment: Balances competing demands identifies risks early and drives clear decisions that keep Product work moving efficiently and predictably.
Qualifications
- Bachelors degree in Information Systems Computer Science Business Engineering or a related field; advanced degree preferred
- 10 years of experience in product management product delivery or client-facing software delivery roles supporting complex software initiatives
- 6 years of experience leading and scaling cross-functional product organizations including managing managers and leaders
- Proven ability to align client business needs with product execution delivery readiness and high-quality outcomes across multiple workstreams
- Strong ability to communicate effectively with executive client stakeholders and internal technical leadership
- Comfort leading within fast-paced evolving environments requiring strong prioritization and operational discipline
- Deep experience with Agile delivery methodologies and product lifecycle governance
$190000 - $210000 a year
Payis based on relevant experience skills education internal equity and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum while highly experienced candidates with strong role alignment may be placed closer to the maximum.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyatdotco
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Exec
Key Skills
- Category Management
- Athletics
- Customer
- ABAP
- Hydraulics
- ITI
About Company
We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.
