Service Delivery & Project Manager

Paris - France

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Service Delivery & Performance

Ensure services are delivered on time within scope and in line with agreed quality standards.

Monitor manage and report on Service Level Agreements (SLAs) and key performance indicators (KPIs).

Lead continuous improvement initiatives to enhance service performance efficiency and quality.

Client & Stakeholder Management

Act as the primary point of contact for clients on all service delivery matters.

Build strong client relationships understand business needs and manage expectations effectively.

Facilitate regular service reviews performance meetings and improvement discussions.

Onboarding & Transition Management

Lead the onboarding of new clients and new service engagements.

Coordinate cross-functional teams to ensure smooth transitions from proposal and design to live service delivery.

Define onboarding and transition plans set milestones track progress and ensure operational readiness.

Engage closely with clients throughout onboarding to ensure alignment clarity and satisfaction.

Project Management

Lead and deliver IT and technical projects from initiation to closure.

Define project scope plans schedules and timelines; monitor progress against milestones.

Coordinate cross-functional project teams and communicate effectively with stakeholders.

Identify assess and manage project risks issues dependencies and changes.

Ensure projects are delivered on time within budget and to required quality standards.

Team Leadership

Lead coach and develop the service delivery and project teams.

Coordinate and integrate internal support teams to ensure seamless delivery.

Allocate work effectively and support team performance and engagement.

Promote a culture of accountability collaboration and continuous professional development.

Process Operations & Continuous Improvement

Develop document and maintain standard operating procedures and service delivery best practices.

Manage escalation processes and ensure timely resolution of service or project issues.

Work closely with internal functions (e.g. sales technical operations) to align delivery with business strategy.

Analyze performance data to identify trends risks and opportunities for improvement.

Produce operational and project reports and provide insights to senior leadership.

Support the ongoing refinement of service delivery and project management frameworks.

Requirements:

Proven experience in service delivery management and/or IT project management.
Proven experience with the above tasks.
Experience managing IT or technical services and projects in a client-facing environment.
Strong communication stakeholder management and relationship-building skills.
Excellent planning organizational and problem-solving abilities.
Experience working with project management and service management tools (e.g. Jira MS Project).
Service Management certification (e.g. ITIL).
Project Management certification (e.g. PMP PRINCE2 Agile/Scrum).

Job Description Service Delivery & Performance Ensure services are delivered on time within scope and in line with agreed quality standards. Monitor manage and report on Service Level Agreements (SLAs) and key performance indicators (KPIs). Lead continuous improvement initiatives to enhance service ...