Revenue Assurance & Fraud Management Specialist

Chennai - India

Salary: Not Disclosed

Experience Required: 4-5years

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

This role manages offshore Revenue Assurance Fraud and Payments operations in India ensuring effective day-to-day delivery and team leadership across locations. It supports multiple markets drives cross-functional collaboration and plays a key role in system and process improvements including the transition to a full MVNO model.

Key Responsibilities:

Oversee Revenue Assurance controls and processes including management and resolution of billing issues with MNOs roaming sponsors and interconnect partners
Lead Fraud Monitoring and Management activities including escalation and handling of major fraud incidents.
Deliver Revenue Assurance and Fraud initiatives in line with business objectives and agreed roadmaps
Act as a key stakeholder in cross-functional issue resolution influencing outcomes through effective collaboration and negotiation
Coordinate support and maintenance of Revenue Assurance and Fraud Management systems including supplier engagement
Identify process and system weaknesses and lead the implementation of improvements.
Ensure quality and accuracy of team outputs prior to senior stakeholder consumption
Serve as the primary escalation point and main internal and external contact for the team. Build and maintain strong relationships across finance network IT operations marketing pricing and customer service teams
Produce KPI reporting and routine management information for senior leadership
Manage team workload shift rotas and absences
Lead performance management including reviews development planning and team engagement.
Provide coaching mentoring and knowledge sharing through regular 1:1s and team sessions

Requirements

Degree in a STEM discipline preferred but not essential
Extensive experience in telecommunications ideally within an MNO or MVNO environment with deep domain knowledge
Strong understanding of Revenue Assurance interconnect billing and telecoms fraud; payments fraud knowledge is advantageous
Proven analytical capability with the ability to interpret and communicate complex data
Working knowledge of SQL and relational databases desirable
Proficient in Microsoft Office applications
Strong written and verbal communication skills with confidence engaging senior stakeholders in a multinational environment
Proven ability to lead and motivate teams across multiple locations.
High attention to detail with a proactive approach to problem-solving
Comfortable operating in a fast-paced high-growth environment with incomplete information
Well-organised reliable and able to manage competing priorities effectively
Demonstrates initiative and a commitment to improving ways of working

Required Skills:

Revenue Assurance (RA) Fraud Management (FM) Telecom Billing Fraud Detection RA Tools Fraud Management Systems MS SQL Data Analysis Root Cause Analysis Revenue Leakage Identification Fraud Risk Assessment UAT Validation Carrier Billing

Key Responsibilities:

Oversee Revenue Assurance controls and processes including management and resolution of billing issues with MNOs roaming sponsors and interconnect partners
Lead Fraud Monitoring and Management activities including escalation and handling of major fraud incidents.
Deliver Revenue Assurance and Fraud initiatives in line with business objectives and agreed roadmaps
Act as a key stakeholder in cross-functional issue resolution influencing outcomes through effective collaboration and negotiation
Coordinate support and maintenance of Revenue Assurance and Fraud Management systems including supplier engagement
Identify process and system weaknesses and lead the implementation of improvements.
Ensure quality and accuracy of team outputs prior to senior stakeholder consumption
Serve as the primary escalation point and main internal and external contact for the team. Build and maintain strong relationships across finance network IT operations marketing pricing and customer service teams
Produce KPI reporting and routine management information for senior leadership
Manage team workload shift rotas and absences
Lead performance management including reviews development planning and team engagement.
Provide coaching mentoring and knowledge sharing through regular 1:1s and team sessions

Requirements

Degree in a STEM discipline preferred but not essential
Extensive experience in telecommunications ideally within an MNO or MVNO environment with deep domain knowledge
Strong understanding of Revenue Assurance interconnect billing and telecoms fraud; payments fraud knowledge is advantageous
Proven analytical capability with the ability to interpret and communicate complex data
Working knowledge of SQL and relational databases desirable
Proficient in Microsoft Office applications
Strong written and verbal communication skills with confidence engaging senior stakeholders in a multinational environment
Proven ability to lead and motivate teams across multiple locations.
High attention to detail with a proactive approach to problem-solving
Comfortable operating in a fast-paced high-growth environment with incomplete information
Well-organised reliable and able to manage competing priorities effectively
Demonstrates initiative and a commitment to improving ways of working