Job Title: Category Business Analytics Officer
Industry: Pharmaceutical
Job Type: Full-Time
Job Purpose
The Category Business Analytics Officer will support commercial and supply chain decision-making through data-driven insights. The role focuses on enhancing supplier confidence improving supply visibility supporting sales performance and addressing customer feedback through structured analytics and stakeholder collaboration.
Key Duties & Responsibilities
1. Supplier Engagement
Conduct weekly monthly and quarterly supplier engagements to strengthen supplier confidence and supply reliability.
Analyze supplier performance data to improve supply visibility forecasting and continuity.
Support initiatives aimed at optimizing supplier relationships using analytical insights.
2. Customer Engagement
Track analyze and act on customer complaints and service issues identifying trends and root causes.
Work with internal teams to recommend corrective actions and service improvements.
3. Stakeholder Engagement
Collaborate closely with suppliers sales teams and internal stakeholders to align commercial and supply objectives.
Provide analytical support to the sales team to enhance planning and performance monitoring.
4. Data Analytics & Reporting
Analyze sales data market share and market trends within the pharmaceutical sector.
Prepare periodic management reports and dashboards to support strategic decision-making.
Translate complex data into clear actionable business insights.
Requirements
Qualifications & Experience
Bachelors degree in Mathematics Actuarial Science Statistics Business Analytics or a related field.
5 - 7 years experience in the pharmaceutical industry preferably in analytics or commercial analysis.
Strong experience in data analytics sales analysis and market performance tracking.
Key Skills & Competencies
Strong analytical and numerical skills.
Commercial mindset with the ability to link data to business outcomes.
Excellent stakeholder engagement and communication skills.
Strong problem-solving and customer-focused approach.
Proficiency in Excel ERP systems and data analysis/reporting tools.
Ability to work in a fast-paced pharmaceutical environment.