IT Support Specialist (mfd)

• Provide technical support for internal users across remote/global locations by diagnosing and resolving issues related to software hardware networking and day-to-day productivity tools.
• Manage and provide support for productivity and security tools such as Google Workspace Slack Atlassian Suite Intune AD Asset Management among other tools.
• Ensure proactive management of incidents service requests and tasks within SLA.
• Assisting in the onboarding of employees by cooperating with HR and hiring managers and managing automation tools.
• Contribute to the maintenance and support of the global internal IT infrastructure in Usercentricss offices.
• Operate/improve the IT inventory system and the existing IT ticketing tool.
• Track manage and coordinate license allocation with stakeholders.
• Participate in the documentation and knowledge base of the IT department.
• Communicate on services and uses of existing or new tools to users.

• Experience in 1st/2nd level IT support
• Experience in providing support on modern SaaS Cloud tools such as Google Workspace
• 3 years experience in a similar role ideally in a fast growing international environment or studies in a similar field
• Good experience in supporting MacOS and Windows
• Good listening skills
• Ability to learn new technologies quickly
• Understanding of SLAs and ensuring ticket closures within defined SLAs.
• Excellent sense of service and your always positive spirit
• Very organized and can manage priorities

• Joining Usercentrics means becoming part of a fast-growing diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
• Company culture is important to us - we strive to continuously develop a positive vibrant and inspiring environment that enables everyone to thrive both personally and professionally
• Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
• Your work-life balance is important to us too - we offer flexible working hours hybrid working and the possibility of workcations (in accordance with our company policy)
• We always remember to have fun along the way both in our day-to-day work and at our regular team events on site in our offices in Munich Copenhagen Odense Lisbon and Prague or online
• You are the most valuable asset to our company which is why were happy to offer awesome benefits like our personal development budget job-related language courses and a lot more (depending on your location) to focus on your well being

• Development Budget for every employee: 800-EUR/ year
• Job-related Language Courses (English German Czech Spanish etc.): 350- EUR/ year
• Hybrid working policy and the possibility to take a workcation (90 days per year from a European country)
• Online yoga sessions
• Headspace App
• Events - Team Buildings happy hours parties/get togethers occasional company covered breakfasts/lunches in/across offices online/in person etc.
• Gifts - We celebrate life & work milestones at UC (work anniversaries new bom babies and similar)
• Snacks fruits coffee and drinks in the office

We are driven by our values #BeBrave #BetterTogether #LeadbyExample #InnovateWithPurpose #PassionForPrivacy #GiveBack and #ComeAsYouAre. They show what we believe in and how we work. They help make our team special and guide us in everything we do. Theyre the heart of our company and inspire us to do our best every day.

We strive to create a diverse equitable and inclusive environment (DEI) where everyone feels valued respected and empowered to reach their full potential. We believe that our different backgrounds experiences and perspectives are our greatest strengths so we are committed to building with them as we foster innovation and drive our success.

We recognize that this is an ongoing journey. We commit to listening and to continuous learning growth and improvement. By embracing DEI principles we will create a more just and equitable society and we are proud to play our part in making this vision a reality.

We are #BetterTogether.