Senior Principal Consultant- LCS Admin Architect

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Senior Principal Consultant- LCS Admin Architect
We are seeking a highly skilled LCS Admin with strong experience in Microsoft Dynamics 365 LCS Activities. He/she will be responsible for managing maintaining and optimizing the Dynamics 365 Finance & Operations (F&O) environments through Microsoft Lifecycle Services (LCS). This role ensures stability security and performance of the D365 environments (DEV UAT PROD) oversees build and deployment activities coordinates environment refreshes manages user access and integrations and supports the managed services team in incident change and release management processes.

Responsibilities
Environment & LCS Management
Administer and monitor all Dynamics 365 F&O environments (Development Sandbox/UAT and Production).
Manage environment provisioning configuration refreshes and backups through Microsoft Lifecycle Services (LCS).
Monitor system health database performance and environment capacity utilization.
Manage and track environment updates hotfixes and service requests with Microsoft.
Oversee build automation code deployment and data migration processes.

2. System Administration
Manage security roles user provisioning and access controls in coordination with business and support teams.
Support Logic Apps Power platform Azure Active Directory (AAD) integrations and ensure correct setup of security and authentication.
Oversee batch jobs recurring integrations and system monitoring for proactive issue detection.
Maintain system compliance patch updates and audit readiness.
Ensure uptime backup and recovery strategies are in place and tested.

3. Release & Change Management
Involve in release & deployment planning with clients IT Team
Plan and coordinate environment refreshes and deployments in collaboration with development and support teams.
Ensure smooth transition of builds from DEV UAT PROD.
Maintain proper version control and deployment documentation.
Manage service updates and communicate potential impact to business and AMS (Application Managed Services) teams.

4. Incident & Problem Management
Act as Tier-3 escalation point for environment and platform-related issues.
Troubleshoot environment connectivity performance and configuration issues.
Collaborate with Microsoft support (via LCS tickets) for escalation and resolution.

5. Governance & Continuous Improvement
Maintain LCS project health dashboards telemetry and monitoring reports.
Implement governance best practices for environment usage refresh scheduling and resource optimization.
Identify automation opportunities for monitoring deployment and alerting.


Qualifications we seek in you!

Minimum Qualifications:
Strong experience in Dynamics 365 Finance & Operations System Administration.
Strong expertise in Microsoft Lifecycle Services (LCS) environment management updates monitoring and issue tracking.
Hands-on experience with Logic Apps Azure portal DevOps pipelines and PowerShell scripting for deployment automation.
Knowledge of D365 database structure telemetry and diagnostics tools.
Strong understanding of D365 architecture (AOS BI SQL Batch Data Management Integration).
Experience coordinating with Microsoft Support for environment issues and updates.

Preferred Qualifications:
Experience in AMS (Application Managed Support) environment with SLA-based operations.
Familiarity with D365 release processes update cadence and regression testing cycles.
Exposure to Power Platform environment management and Azure integrations.
Microsoft Certified: Dynamics 365 Finance and Operations Apps Solution Architect or related certification.

Soft Skills:
Strong communication and coordination skills across IT support and client teams.
Process-oriented with attention to detail and documentation discipline.
Ability to handle multiple environment management tasks in a dynamic AMS setup.
Proactive problem-solving mindset and ownership of operational excellence.

Education:
Bachelors degree in computer science Information Systems or related field (or equivalent experience).

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.