Medical Office Manager

Seeking an experienced Medical Office Manager to join our Behavioral Health Network. The Office Manager will oversee day-to-day operations at the Kingston Highland & Ellenville Behavioral Health Centers supporting our staff and clients right to thrive through supervision of front desk operations and interaction with the individuals we serve.

Title:Office Manager

Salary: $21.00 - $23.00 per hour

Status:Full-Time Non-Exempt 40 Hours per Week

Supervisor:Senior Office Manager

Location:Kingston Highland & Ellenville Centers. Coverage throughout other Ulster & Dutchess centers as needed.

Schedule:Monday - Friday 8hrs./day Hours based on Center needs.

Function:

The Office Manager will provide direct support to the front-end Office Specialists and Behavioral Health clinical team. The daily work focuses on providing supervision for employees performing routine clerical work such as checking clients in and out of the electronic health record (EHR) collecting copays updating records scanning and correspondence. The Office Manager ensures that there is adequate office coverage available on a daily basis. This position reports directly to the Senior Office Manager.

Qualifications:

• Graduation from a regionally accredited or New York State registered college or university with anAssociates Degree in Human Services

OR

• A relevant field and 2 years of full-time office experience

• Supervisory experience a plus
• Bilingual (Spanish/English) a plus

• Oversight of the Behavioral Health Center front office procedures and policies including scheduling cash collection supply management and customer service.
• Facilitates coordination between office staff and Billing team related to client insurance issues copayments and authorizations.
• Responsible for ongoing Electronic Health Record (EHR) training and support of office staff.
• Collaborates with other Office Managers on office procedures under guidance of Senior Office Manager.
• Provides training and support in customer service skills.
• Maintains a safe and secure working environment.
• Handles customer inquiries and complaints.
• Maintains office supply inventory.
• Maintains folders and spreadsheets for adequate reporting to Senior Office Manager.
• Oversees adherence to office policies and procedures.
• Manages internal staff relations.
• Addresses and resolves problem situations such as non-routine activities.
• Addresses and resolves client complaints and issues.
• Attends meetings and disseminates information to Office Specialists
• Facilitates staff development and assures that staff are appropriately trained to meet the organizational requirements and regulations.
• Provides leadership to organization staff by example by knowledge and practice of professional skills relationship and standards.
• Assures appropriate staffing by recruiting interviewing and recommending candidates for positions in Behavioral Health Centers.

• Co-Ordinating Intakes through the County Helpline

• Collaborating andfacilitatingReferrals from outside agencies.

• Taking care of incoming and outgoing mail and making weekly cash deposits in the bank.

• Attending weekly Staff Meeting and documenting Minutes.

• Scheduling and coordinating Lunches with the Drug Reps.

• Co-ordinating with the Clinical Team updating and blocking schedules

• Assisting the Clinical Director with setting up new prescribers and clinicians

• Maintain a safe and secure working environment.

• Working hand in hand with the Clinical Team ensuring smooth operation of the Behavioral Health Center.

• Other duties as assigned.

Skills & Abilities:

• Technologyproficiency(Windows Microsoft Office Electronic Health Records etc.)

• Knowledge of Netsmart Electronic Health Record and Office of Mental Health regulations preferred

• Well versed in HIPAA Privacy and Security Rules

• Knowledge of Medicare Medicaid and other insurance regulations

• Communicationproficiency

• Strong organization and multitasking abilities

• Collaborative relationship development

• Time management

• Leadership development

• Strong interpersonal skills

• Teambuilding and Leadership

• Planning Organizing and Problem Solving

• Bookeepingand Payroll

• Procedure/policy development

• Public speaking

• Center and business acumen

Benefits:

• Medical dental and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation holiday sick and personal time package (2 weeks vacation in first year 13 paid holidays per year 12 sick days per year and 4 personal days per year).
• Access to Family Services Compassionate Leave Programwhere employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D)
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

Our Mission:

Family Services brings people together to find the support they need improving their lives and communities and building a stronger safer Hudson Valley.

Our Values:

Compassion Extending empathy and understanding to others.

Integrity Being honest and dependable.

Hope Believing in the strength of the human spirit and heart to emerge and thrive when faced with a challenge.

Diversity Promoting a vision of community comprised of wide-ranging assets.

Respect Treating all individuals with dignity and without judgement.

Community Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.

Justice Promoting social and economic equity and fairness.

Quality Aspiring for excellence in every aspect of our work.

#INDBH

Family Services Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact

Family Services is an equal opportunity employer. We follow federal state and local laws prohibiting discrimination in hiring and employment.

Must be authorized to work in the United States without work sponsorship.