TheRole:Specialized Account Services Specialist

The Team:The EnterprisesolutionsOperations division isseeking a professionalwith excellent interpersonal communication organization and time management skills to join our Global Specialized Account Services Team.

S&Ps WSO (Wall Street Office) provides real-time access to our clients portfolio and reporting insights for active asset management and deal administration trading activities cash and position level transparency andaccurateP&L reporting. Underpinned by our WSO Administrator and WSO Agent product suites WSO supports complex aspects of alternatives asset management in a scalable solution that increases operational efficiency while reducing risk. Our solutions are available asa hostedsoftware or a fully outsourced managed service.

The Impact:You will work within a dynamic team responsible for all client-facing operations-related items data research and processing functions on the WSO Specialized Account Services Team which primarily supports WSO users and their loan processing needs.

Whatsin it for you:In this position you will gain exposure to an exciting financial market and interact daily with our clients of varying levels of seniority. This is an exciting opportunity to learn about finance banking the syndicated loan market and Software as a Service (SAAS) technology.

Responsibilities:As a Specialized Account Services Specialist you are expected to support our clients and the business orchestrating workflow and prompt resolution between internal and external teams. This includes dealing with data reconciliation and validation of trades and positions to ensure syndicated facility data integrity.

• Timely andaccurateprocessing of all transactions: borrowings paydown interest fees payment in kind restructures amendments and trade settlement

• Perform daily reconciliations of cash between our internal system (WSO) andclientstrustee/custodian accounts

• Review and action system generated reports which aid infacilitatingtimelyandaccuratedata

• Action requests from different departments and clients within an hour turnaround time

• Partner with internal and external parties to resolve breaksincluding;clients trustees third party vendors administrative agents and/or other team members

• Ensure all best practices Service Level Agreements and Standard Operating Procedures are adhered to

• Accurately reviewing andmaintainingasset and contract data

• Monitoring and actioning exceptions

• Additionalsyndication loan maintenance

• Coaching andassistingother analysts and leadership where needed

• Strict adherence to processing deadlines quality-controlled operational processes and LSTA/LMA/Private Deals/Middle Market standards for processing loan transactions and/or trades.

• You willbe responsible forproactivelyidentifyinginternal and external processing and system-related issues effectively. This will also require the ability to work seamlessly with internal partners and management on resolution plans and/oradditionalescalations.

• Lead research and projects on cross-product integrations and workflow enhancement to support the clients business requirements and strategic growth. This includes direct client engagement project management and presentation coordination where necessary.

• Serve assubjectmatter expert for all Solutions products and service offerings able to join internal and external client meetings or calls to analyze client needs and make recommendations on operational flows and product usage. Contribute presentation materials where necessary.

• Your ability to capture and channel user feedback through proper communication and listening skills is imperative. You willbe requiredto partner with leaders peers product associates sales and relationship managers on required projects to service our clients andfacilitatethe continuous improvement of our products and services.

• Aid all team members with daily project management data validation and data deliverables as needed.

• You should be willing to cross-train with neighboring divisions of the firm to provide an agile workforce capable of handling issues and engaging with joint clients.

Compensation/Benefits Information:

S&P Global states that the anticipated base salary range for this position is $60000 to $85000. The final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and addition to base compensation this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees please click here.

WhatWereLooking For:

Basic Required Qualifications:

• Bachelors Degree or equivalent work experience

• 1 yr. WSO experience

• Must be able to handle stressful customer situations with patience and poise

• Ability to organize and prioritize complex issues and projects to completion

• Able todemonstrateknowledge and experience in working with internet-based applications

• Ability to think laterally provide proper issue analyses and question current processes

• Ability to provide guidance and clarification to support team deliverables

• Proficient PC skills especially in Microsoft Word and Excel

• Performs work effectively under little to no guidance

• Positive proactive attitude and ability to work well in teams

• Exceptional skills in listening to clients articulating ideas and complex information in a clear and concise manner

• Proven record ofmaintainingstrong relationships with senior members of client organizations addressing their needs andmaintaininga high levelof client satisfaction

• Can resolve issues that are often varied and non-routine

Additional Preferred Qualifications:

• Substantial syndicated loan knowledge

• Bachelors degree (Finance Economics or related field preferred)

• Strong MS office (Word Excel PowerPoint) skills

• Data research and analytics

• Ability to manage projects independently whenrequired

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.