Hardware Support Technician

Irving, TX - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

In this direct hire Hardware Support role you will have the chance to join a long-standing employee-owned company in Irving TX that offers a great culture stability and opportunity for growth.

Company Information:

Been in business over 100 years
Employs about 2000 nationally
Offers excellent benefits including PTO 401K w/impressive double-digit match Health PTO Tuition and more!
On-site role with periodic paid travel to Austin

Salary range 55K- 62K depending on experience

Responsibilities

Support position providing technical support for computer hardware peripherals mobile devices hardware connectivity desktop operating systems and software applications.
Respond to user inquiries via phone email Teams Chat or ticketing systems.
Responsible for setting up and troubleshooting all hardware to include user workstations laptops.
Assisting with Conference room setups.
Working with end users to get their cell phones setup when needed.
Coordinate with external vendors for major repairs and warranty work on laptops PCs and printers.
Responsible for securing all hardware and verifying inventory.
Escalate more complex or persistent problems to higher-level support staff when they cannot be resolved at the first tier.

Background Profile:

At least 2 years of IT experience of either enterprise-level Service Desk role or Hardware Support role
Associates Degree A or MS certification required
Experience with Windows Operating systems and efficient with Windows 11
Basic network configurations or how to find network addresses and what to use to identify them
Proficient use of all Microsoft Office Suite programs and Microsoft operating systems.
Working knowledge of IOS setup for cellular devices.
Must have excellent communication and customer service skills.
Must be open to working on-site AND to travel to Austin (paid) periodically.
Must be a US citizen to be considered as no sponsorship is available for this role.

For immediate consideration APPLY today or send a resume to

Required Experience:

In this direct hire Hardware Support role you will have the chance to join a long-standing employee-owned company in Irving TX that offers a great culture stability and opportunity for growth.Company Information:Been in business over 100 yearsEmploys about 2000 nationallyOffers excellent benefits in...