Pre-Sales Solution Architect- AWS
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
TTEC Digital is seeking a Pre-sales Solution Architect to join our SandcastleCX team. This is a 100% remote role expanding beyond our existing team in North America.
The SandcastleCX program is designed to go beyond a demo or traditional sandbox. We provide a dedicated and custom-built cloud environment enabling clients to explore CX technologies like CCaaS CRM AI Analytics and proprietary IP. Customers can validate integrations workflows and platform capabilities in a live configurable environment.
We currently need to hire an experienced Pre-sales/Solution Architect focused on Amazon AWS Connect technologies. Your role is that of a technical subject matter expert supporting pre- and post-sale proof of concept customer engagements featuring Amazon technologies in combination with other customer experience platforms.
What You Will Do:
- Customer requirements gathering design and documentation.
- Acquire technology stacks for SandcastleCX engagements.
- Plan and coordinate customer enablement sessions.
- Identify cross-sell and up-sell opportunities.
- Build and prove out critical use cases.
- Help resolve customer objections and de-risk cloud migration.
- Maintain expertise in CX technologies and TTEC Digital offerings
What You Will Bring:
- 10 years in technical pre-sales solutions engineering or contact center consulting.
- Fluency in the English language is a MUST-HAVE (additional languages a plus for nearshore operations).
- Bachelors degree in CS Engineering or related field.
- 5 years of hands-on experience with Amazon Connect and AWS services.
- AWS professional certifications.
- Experience with Telco/contact center platforms.
- Experience with CRMs including Salesforce ServiceNow and Dynamics.
- Network infrastructure experience.
- Preferred AWS AI/ML experience (Lex Bedrock Transcribe Comprehend).
- Familiarity with IaC (Terraform CloudFormation CDK).
- Ability to build solutions in Amazon Connect.
- Experience presenting to executive stakeholders.
- Ability to create architecture diagrams and build enterprise demos.
- Strong communication skills and ability to map tech recommendations to business value.
- Ability to travel up to 30%.
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We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Staff IC
Key Skills
- Business Process
- VMware
- Cloud
- HTML5
- Windows
- Project managements
- AWS
- Infrastructure
- Web Services
- JQuery
- Java
- Computer Engineering
- Solutions design
- Technical Solutions
- Analytics
About Company
We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
