People Team Learning and Development Partner

Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. With offices in the UK US and Singapore we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online right the way through to post-vacation PurposeReporting to the Head of People & Culture the Learning & Development Partner will work in strong collaboration with the US based L&D Partner and the wider People & Culture team both within Scott Dunn and Flight Centre Travel Group. The L&D Partner will be accountable for designing and implementing strategic learning initiatives that drive organisational performance and business transformation across Scott Dunns global operations. This role will lead the development and delivery of sales training change management support sales excellence programmes leadership capability building and talent management strategy implementation across our Sales and Support teams globally.A critical focus of this role is to drive continuous improvement and upskilling of our sales teams ensuring Scott Dunn maintains competitive advantage in the luxury travel market through excellence in sales capability and guest service Learning & Development Partner will influence performance throughout the guest journey by combining the why Scott Dunn messaging with key business metrics including team engagement scores employee retention rates Progression readiness guest NPS scores conversion rates and GP% across Scott Dunns five global offices in London San Diego New York Singapore and Hong Excellence & Performance DevelopmentDesign and deliver a comprehensive annual sales training plan in partnership with the L&D Partner Head of People & Culture and Regional Leaders ensuring alignment with key business priorities and tailored for local marketsProvide internal coaching support to sales teams ensuring they have the necessary skills to provide expected levels of guest service and meet sales expectationsWork closely with Sales Leaders (STM/SSMs) to ensure consistent training and coaching is provided to support new starters during their probation/trial periodEnsure alignment with sales induction processes and methodology by collaborating with key stakeholders across all global officesCollaborate with the Sales Enablement Team to create resources focused on consultative selling guest service excellence and performance managementDrive continuous improvement in sales delivery as a constant priorityTrack and analyse sales training effectiveness using conversion rates GP% NPS scores and other relevant KPIsContinuous Improvement & Sales UpskillingImplement regular refresher training and skills updates to ensure consistent application of best practices and Why Scott DunnBuild capability in emerging sales channels and new destination knowledge as the business evolvesStay ahead of luxury travel industry trends and integrate relevant insights into upskilling programmesMeasure the impact of upskilling initiatives on key business outcomes including conversion rates average booking values and guest satisfaction scoresCelebrate and share success stories to motivate ongoing improvement and learning engagementTalent Management Strategy ImplementationDevelop enhance and apply the current Sales Progression Framework ensuring quality of promotion assessments and individual objective criteriaLeverage existing programmes across Scott Dunn and Flight Centre Travel Group where appropriateCreate career development pathways and support the existing succession planning tools to incorporate continuous upskilling across Scott Dunn globallyDesign high-potential employee development programmes with accelerated learning pathwaysWorking with the L&D Partner based in the US support individual development needs across our US UK and Asia officesChange Management SupportLead the implementation of new process rollouts across the business globally through targeted training interventionsDesign change adoption strategies that facilitate smooth transitions during organisational transformationPartner with stakeholders across all four global offices to assess training needs during periods of changeCreate communication and training materials that support change initiatives and drive engagementMeasure and report on training effectiveness during change programmesEnsure training consistently engages and motivates teams to drive performance during transitionsLeadership Development & Management CapabilityLeverage on existing FCTG material to implement a comprehensive leadership development strategy that supports both emerging and experienced leaders across Scott Dunn and deliver management fundamentals training covering people management performance management coaching conversations difficult conversations and team motivationBuild leadership capability in strategic thinking commercial acumen decision-making and business planningStrategic Learning & Development OperationsEnsure all sales and management training is up to date relevant and provides the necessary platform for success in role as quickly as possibleStay up to date on emerging trends within the Learning and Development space to continuously improve existing L&D programsRegularly review and refresh training content based on business performance data guest feedback and market changesImplement quality assurance processes to maintain training standards across all global officesAlign teams and individuals with Scott Dunns vision and values to improve guest service by nurturing a culture of internal brand ambassadorsManage learning technology platforms such as Everywoman LinkedIn Learning etcDesign and build creative training materials from scratchContinuously evaluate and improve training methodologies based on business impact and feedbackEstablish metrics and reporting frameworks that demonstrate the ROI of learning investmentsTravel to offices in London San Diego New York and Singapore as requiredSkills & CompetenciesExtremely organised and efficient with ability to balance and prioritise workload delivering to deadlinesFlexibility agility and ability to multi-task in a fast-paced environmentProcess-driven with high level of accuracy and attention to detailPositive attitude with excellent communication skillsExcellent verbal and written communication skillsStrong ability to influence and build stakeholder relationships with credibility at all levels particularly with senior leadersCreative thinker capable of designing and building training material from scratchStrategic thinking with ability to align learning initiatives to business objectives and ROIStrong analytical skills to measure training effectiveness using multiple business metrics and identify upskilling opportunitiesChange management expertise and ability to support transformation initiativesContinuous improvement mindset with ability to challenge the status quo constructivelyStrong coaching and facilitation skillsRequirementsUnderstanding of the luxury travel market and how our competitor set operates within both single and multi-centre travelComprehensive understanding of adult learning principles and styles as well as key instructional design methodologiesLeadership development best practices and current thinkingBest practices in sales training and performance coachingEmerging trends in Learning and DevelopmentUnderstanding of talent management frameworks and succession planningKnowledge of skills gap analysis and competency framework developmentAwareness of continuous improvement methodologies and their application to learningUnderstanding of different leadership styles and their applicationValues & Behaviours All employees must promote understand and apply Scott Dunns workplace values. These are embedded in all roles and applicants must evidence the values as part of the application the know - Start by listening. We take the time to understand our guests and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract retrain and partner with the - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each others successes and have aim to find someone who would be office based in our London Hammersmith work for Scott DunnIn return for your expertise and commitment to our values of in the detail in the know and inspiring;We support your career growth We provide you with career progression aligned with your chosen career path access to internal job opportunities across Scott Dunns global offices as well as across 30 brands spread across 93 cities worldwide as part of Flight Centre Travel GroupWe give you the tools to succeed We provide personal and professional development enabled by our award-winning Learning and Development team comprehensive familiarisation and educational trips unlimited access to LinkedIn learning amongst other professional and personal development platforms as well as 1 hour for your own development each recognise and reward your success and loyalty We run commission and bonus incentive schemes to compliment competitive salaries as well as a company loyalty scheme which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30).We celebrate your excellence With monthly quarterly and annual recognition schemes and awards alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering we celebrate excellence in all provide you with a wide-range of job and industry-perks We can offer you subsidized private healthcare a contributory pension scheme staff travel insurance 3 days of paid volunteering leave access to cycle to work and season ticket loan schemes a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel as well as share options in Flight Centre Travel Group amongst much much more!Diversity Equity and InclusionAt Scott Dunn we champion equality diversity and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality Travel & Leisure charters. As part of our commitment to diversity equality and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of you require any support or accommodations as it relates to our recruitment process please contact for further information or alternative application processes to support your do not need to meet all the requirements to apply for a position at Scott Dunn. Should this role be of interest to you we would welcome your application.