Claims Technical Advisor
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Claims Technical Advisor
Job No: 678535
Auckland
Fix Term Full Time
Insurance
NZ-B4
Suncorp is all about making a difference for people and in the communities they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times while finding outcomes that get their lives back on a healthier happier path.
That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes and deliver it to customers in a way that feels refreshingly simple. Someone whos naturally empathetic and finds joy and pride in making a genuine difference because youll be doing that from the moment you start work each day.
The purpose of this role is to provide technical advice to Claims Consultants and support to the Team Managers to ensure the teams effective delivery of SLAs and the delivery of a great customer experience.
Key Responsibilities:
- Manage customer relationships interactions and expectations to ensure customer satisfaction and delivery of the service promise.
- Manage the approval of claims within agreed claims approval framework.
- Assist and advise Claims Team to resolve escalated queries from customers and brokers and effectively assist to negotiate resolutions to disputed claims.
- Support new Claim Consultants by identifying skill gaps and implementing appropriate onboarding training.
- Identify opportunities to improve systems and processes and participate in their testing in order to contribute to the overall efficiency and cost effectiveness of the Claims function.
What we are looking for:
- Previous experience in a CTA role or as a Claims Manager must have
- 4 years of industry/claims management experience
- Extensive customer service experience
- Problem solving and ability to identify innovative solutions
- Strong stakeholder management and consulting skills
- Highly developed communication skills (written and verbal)
- Excellent attention to detail and systems skills
If this opportunity sounds like you apply now!
Advertised: New Zealand Daylight Time
Applications close: New Zealand Daylight Time
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