Journey Manager
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Job Location:
Tauranga - New Zealand
Monthly Salary:
$ 131659 - 138242
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Represent all users of Tauranga region transport system within NZTA
Liaise with local Civil Defence Emergency Management teams on network impacts
Connect and influence widely to keep customers front-and-centre in decisions
Diverse role combine a national focus and champion region topics
Permanent full-time position - Tauranga
TeWhiwhingamahi The opportunity
As the Journey Manager you will be at the forefront of our most complex issues involving customer journeys in your region.Youlllook beyond the day-to-day operations of the transport system to influence and show leadership on behalf of all road users creating a joined-up approach to how we make the most of the existing transport system to continually improve experiences for our customers.
Youllbe working collaboratively to create strong partnerships with our stakeholders and partners to ensure our transport network plans align and communicating a deep understanding of how the transport systemimpactsour customers. Finding the balance between simple and complex projects on the network and customer disruption is often a challenge but you will be able to bring your outstanding problem-solving skills to help navigate this.
Working with the local team you will engage and collaborate to continuously improve how the transport systemoperatesas a whole. Ensuring the region is well prepared for responding to emergencies on a local and national scale.
As part of a national team dispersed around New Zealand you will combine a national focus with deep knowledge of local issues and a strong local presence. This role will be based inTauranga.
About you Kowaikoe
You will leaddevelopand promote transport system optimisation working with operational teams to influence and continuously improve planning and delivery while supporting our response to regional or national emergencies.
To be successful in this role you will bring:
Proven ability in leading and shaping outcomes through effective stakeholder and relationship managementexpertisewith all aspects of society
A passion for the region and the outcomes of the people you will be working with
Ability to effectively evaluate complex problemsidentifyoptions and provide well considered recommendations and advice
Adept facilitator able to work with technical experts to co-design translate and deliver solutions applying a strong teaming approach
Emergency management experience ordemonstratedability to work in high stress decision making environment
You willdemonstrateknowledge of or a willingness to gain an understanding ofTeAo Māori and promote tikanga andTeReo Māori. You will also have knowledge of or a willingness to gain an appreciation ofteTiritio Waitangi (the Treaty of Waitangi) as it applies in the public sector.
Kawhiwhikoeiteaha What you will get in return
Appointment base salary is from $131659 - $138242 depending on relevant knowledge and experience. Along with our otherbenefits we offer 5 weeks annual leave and a Life Income Protection and Critical-illness Insurance scheme for all permanent employees.
Kowaimātou About us
Our Journey Management team is part of our Transport Services group delivering a transport system for safe and predictable journeys across the range of transport modes that people choose to use.
Mepēheatetukutono How to apply:
Please click apply to upload your CV and cover letter detailing your suitability for the role.
Rā Katinga Applications close:
22 February 2026For further information email:
To be considered for this position you must have a legal right to live and work in New Zealand.
Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.
Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
