APAC Launch Manager
Share
Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Halter is flipping the livestock world on its head. Our collars and software let farmers move and manage animals with a swipe of their phone. No bikes no fences no stress. Were scaling fast across NZ and Australia and the stakes keep getting higher.
Halters growth doesnt end when Sales signs a contract. Its won or lost in what happens next.
As APAC Launch Manager youll be responsible for delivering a high-quality customer launch experience across the APAC region. Youll lead a frontline team responsible for onboarding new customers and getting them confidently using Halter day-to-day seeing clear value in their operation as quickly as possible.
This role is about executing Halters customer launch strategy in-region ensuring launches are consistent efficient and aligned with global standards while still accounting for regional nuance. Youll play a critical role in turning commercial wins into customers who stay renew and grow with Halter across APAC.
Youll work closely with Sales Support Rev Ops and the wider Global Customer Launch team to ensure the APAC launch motion runs smoothly predictably and at the right quality bar.
This role is based in our Auckland HQ with some travel required.
What were looking for
- Youre a strong operator and people leader who knows that great customer experience comes from disciplined execution and continuous improvement. Youre comfortable leading your team in an environment where our launch operating model will constantly evolve as Halter grows products change and customer needs shift.
- Youre customer-centric and commercially aware. You understand how effective onboarding activation and enablement reduce churn drive retention and improve unit economics. You balance doing right by the customer with operating efficiently and predictably to support global scale and you know when the model needs to adapt to protect both.
- You work well within defined frameworks but you dont treat them as static. You proactively identify gaps pressure-test whats working and bring thoughtful data-backed improvements forward. You partner closely with global and cross-functional teams to help evolve how we launch customers ensuring we continue to deliver consistently great outcomes as the business scales.
- You communicate clearly lead from the front and create structure and momentum for your team while playing a visible role in shaping the next iteration of Halters customer launch approach.
What youll be doing
- Manage regional customer outcomes and performance across APAC
- Own regional performance across APAC with accountability for new deployment ARR outcomes in APAC
- Lead execution of the regional operating rhythm to ensure consistent scalable customer delivery
- Monitor leading indicators of risk and opportunity across your region and take action through your team to improve outcomes
- Ensure a consistent high-quality customer experience across APAC balancing customer impact with operational efficiency
- Track and increase APAC CSat response rate to understand how to improve customer outcomes and team performance
- Identify patterns across customer segments and develop strategies to improve adoption value realization and long-term retention
- Lead and develop the APAC Launch team
- Manage and support frontline team members to complete launch activities using established guidelines and processes (you are not responsible for and should not directly manage accounts)
- Set clear expectations and drive execution through team routines coaching and accountability
- Support with workforce planning for the region - ensuring your team has the right coverage capacity and capability as new deployment ARR grows
- Continually hire onboard and ramp talent in line with regional growth plans
- Create a high-performance culture through ongoing coaching feedback development plans and upskilling
- Champion process consistency tooling hygiene and quality standards across the team
- Own new deployment ARR performance and improve Launch Cost across your region
- Manage and deliver against regional new deployment ARR goals
- Support with regional Launch cost (now in CAC) with accountability for improving efficiency while maintaining (or improving) customer outcomes and experience
- Identify where time and effort are being spent disproportionately and redesign team execution to reduce low-value work
- Implement scalable repeatable workflows that increase consistency and reduce time-to-resolution and operational overhead
- Escalate systemic issues and improvement opportunities to Global Customer Launch team and cross-functional partners to solve at the root cause
- Partner cross-functionally to drive regional success
- Work closely with Sales to manage handoffs and set clear customer expectations
- Partner and collaborate with Rev Ops and Support to ensure launches are operationally sound
- Provide structured feedback to Product and Engineering based on regional context regional trends and adoption barriers
- Represent the voice of the APAC region in global planning forecasting and improvement work
Youll crush this gig if you
- Run a tight operation. You bring structure rhythm and accountability to daily execution.
- Lead from the front. Your team trusts you because youre present clear and decisive.
- Execute with discipline. You design and follow processes that help us move faster and know when to flag improvements.
- Balance customer and company outcomes. Quality matters but so does efficiency.
- Spot problems early root cause analyse and solve. You monitor leading indicators customer feedback and act before issues escalate.
- Communicate clearly. Up down and sideways. No surprises.
- Thrive in a fast-moving environment. Priorities shift but delivery stays strong.
Bonus points
- Experience leading onboarding implementation or customer operations teams in SaaS hardware or agtech.
- Background in customer success operations or frontline team leadership.
- Track record of improving execution quality consistency or efficiency within an established operating model.
Why youll love Halter
- Mission with teeth every project you touch helps farmers run more productive sustainable operations.
- Serious backing Bessemer DCVC Blackbird Rocket Labs Peter Beck and friends believe in us - and fund us.
- Highperformance culture we outthink outwork outcare. Big expectations zero politics.
- Wellbeing first Southern Cross health cover unlimited annual leave wellness leave six months fully paid primary caregiver leave and four weeks secondary.
- Growth budget $1k each year to spend on whatever makes you better.
- Epic team vibes smart humble people who genuinely like each other (and Friday arvo beers in the office courtyard).
At Halter were on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break No quad bikes no dogs no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. Its changing lives and transforming an industry. People join Halter to do meaningful work. By joining us youll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think out-work and out-care. Were committed to delivering real change in the world - this isnt easy and in truth we love that its hard. Were backed to deliver on a mission that matters by Tier 1 investors includingBONDBessemer Venture PartnersDCVCBlackbirdPromus Ventures Rocket Labs Peter Beck andIcehouse ventures.
If youre nodding along and reckon you can add horsepower to Halter hit Apply with your CV and a quick note on why this role gets you fizzing. If you dont tick every box but youre hungry and brilliant we still want to hear from you. Lets build the future of farming together.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Manage your pasture, virtually fence and shift your cows, monitor their health and detect heats. All through solar-powered collars and an easy-to-use app. Trusted by over 1000+ farmers.
