Tech Lead, IAM

1. Production Support

• Governing and driving Incident Management Problem Management Change Management and Release Management
• Driving and Managing Incident Managers Problem Managers Change Managers and Release Managers
• Ensuring the effectiveness of the whole Incident Management Problem Management Change Management and Release Management by conducting periodic reviews and make recommendations for improvements
• Facilitating workshops and/or forums to promote Change Management initiatives
• Attend daily CAB meetings and assist with review and approval of change requests
• Audit Aging Problem tickets Change requests and Weekly Emergency Change requests and work with appropriate GTO Tower leads to ensure all Change Requests are closed within change windows and/or timely manner
• Perform periodic reviews and ensure all IM PM CM & RM process documents such as SOP runbook user-guide and training materials are up to date
• Manage and make sure only authorized changes are implemented on production environments
• Ensure monthly quarterly and annual IM PM CM & RM SOX audit controls are submitted reviewed issues/remediations (if any) are resolved and approved per assigned completion date
• Review Weekly Change Calendar report and ensure latest version is provided during Executive Operation meetings
• Ensure all changes resulting on P1/P2 incidents are reported tracked and conducted RCAs.
• Lead and manage an Identity and Access Management Team focused on IAM technologies such as IGA (Identity Governance and Administration) PAM (Privileged Access Management) and SSO (Single-Sign-On) solutions.
• Manages and is responsible for the successful completion of all tasks in assigned projects.
• Available 24/7 for any critical security incident response that may arise which requires immediate resolution.
• Work to ensure security identity tooling within Mattel environments are operational and operating at needed levels of service and availability.
• Develop and maintain metrics to measure the effectiveness of the IAM program.
• Maintains current knowledge of relevant information security identity authentication authorization and governance technology and techniques bringing forth ideas for modernization and improvement.
• Ensure identity operations practices provide a sound foundation that utilizes tools and processes for rapid identification of security events to address and mitigate risks.
• Engage with peers regularly for identity and access management functions project status activities and achievements.
• Manage Continuous Improvement efforts in respect to Mattels information security identity tooling and systems.
• Contribute to security requirements standards procedures and reference architectures to comply with policies and technical standards.

1. Partner Management
   Manages delivery of IT Process controls of IM PM CM and RM by collaborating and driving the outsourced partner to successful delivery of contractual obligations with predefined SLAs and OLAs
2. Projects
   • Provides input to initiation and analysis activities including Project Charter development Cost Benefit Analysis Request for Information and Request for Proposals.
   • Manages small projects as assigned including timeline scope resources risk quality and customer expectations.
   • Ensures all enterprise and IAM standards are followed.

1. Relationship Management
   • Participates in discussions between IT and the business unit regarding current and anticipated service requirements and alternative approaches.
   • Maintains strong relationships with customers.
   • Assists with the education of customers about current IT trends and technology.

1. Administration
   • Communicates plans status and issues on a regular basis to executive management.
   • Plans and evaluates the work of technical and other support staff.
   • Audits and approves staff work reflected on invoices and timecards.
      
2. Departmental Requirements
   • Available for all critical outages by driving the team to service restoration.

1. Other Duties as Required

Qualifications :

Education: 

 HS Diploma/GED    AA/AS      BA/BS   MBA/MS   PHD

Certification/Licenses: - Preferable    

• ITILv3
• GSEC CISSP GIAC (ISC)2 Okta CyberArk or similar technical certification a plus.

Knowledge:

• Extensive knowledge of IAM and PAM.
• Extensive knowledge of RedHat Linux Windows AD Entra MFA Okta JML SCIM CyberArk
• Extensive knowledge of Incident Management Problem Management Change and Production Control Frameworks as set forth in the ITILv.3 library.

Skills:

• Strong ability to build influence lead and motivate effective teams towards end results.
• Ability to write and present effective materials including presentations status reporting etc.
• Ability to lead effective meetings that are tailored to the audience.
• Demonstrated ability to work effectively with all levels of staff clients and other IT personnel.
• Ability to negotiate with customers to reach agreement on common goals and service levels.
• Ability to conduct thorough root cause analysis to resolve issues.

Experience:

• Bachelors degree in technology or applicable experience.
• 10 Years of experience within information security operations in multiple roles.
• 10 years of experience with cloud security and infrastructure (AWS GCP Entra) and O365 services and technology.
• 10 years of experience with security identity operations utilizing PAM (CyberArk Delinea Okta OPA etc.)
• 10 years of experience with security identity operations utilizing IGA platforms (SailPoint Okta IGA etc).
• 5 years of experience defining refining and driving efficiency in operational processes.
• Extensive experience with Okta modules OPA OIG ASA Workflows is a plus.
• Extensive experience with but not excluded to: SAML OID OAuth SCIM MFA.
• Extensive experience working with and managing Active Directory Entra ID.
• Experience with IAM technologies (IAM PIM PAM) and directory services such as SailPoint Okta Active Directory OneLogin LastPass Keeper Delinia.
• Experience with PowerShell Python and scripting.
• Knowledge of information security identity standards principles and practices required.
• Knowledge of industry security standards guidelines and regulatory/compliance requirements related to information security such as ISO 27001 NIST 800-53 SOC2 PCI SOX NYDFS etc.
• Excellent prioritization decision making critical thinking communication and relationship building skills.
• Advanced Microsoft Excel skills required including pivot tables formulas and data analysis tools.
• Strong ability to work collaboratively across teams during high-stress situations.
• Thrive in a fast-paced startup environment where priorities shift quicklymove with urgency adapt to change and communicate proactively to maintain momentum without losing sight of ownership or impact.
• Ability to work independently and in a team environment.
• Experience with budgeting for Operations products services and support.
• Experience managing co-location relationships with heavy emphasis on Outsourcing relationships
• Skilled in examining and re-engineering IT operations and procedures formulating policy and developing and implementing new strategies.
• Ability to analyze complex problems interpret operational needs and develop integrated creative solutions.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Advanced analytical evaluative and objective critical thinking skills.
• Working knowledge and understanding of the principles and processes of computerized business and operating systems.
• Ability to gather data compile information and prepare reports for Executive Management
• Skilled in organizing resources and establishing priorities.
• Ability to supervise and train employees to include organizing prioritizing and scheduling work assignments.
• Ability to provide technical guidance and leadership to professional personnel in area of expertise.
• Ability to provide and drive data collection needs for various annual Corporate Audits: SOX PCI etc.

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth optimism and wellbeing where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

Remote Work :

No

Employment Type :

Full-time