Lead Analyst-Opex
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Purpose / Role Summary
Support the Manager Operations Excellence (AI & GenAI) in driving the operational
excellence automation and digital transformation agenda across Accounts Payable
Payroll and Credit/CSA towers.
This role performs detailed process analysis supports Lean and CI projects executes
data analytics builds automation/AI prototypes drives adoption of new tools and
strengthens control and process maturity across all functions.
Act as the analytical backbone for Ops Excellence ensuring insights RCA
standardization and digital enablement are consistently delivered.
Core Responsibilities
People Leadership & Support Operations
Support tower managers (AP Payroll Credit/CSA) with structured analysis
dashboards SOP updates issue logs and RCA documentation.
Maintain weekly/monthly governance packs (KPI dashboards trends backlog
reports exception summaries).
Assist the Manager Opex in coordinating routines meetings action-trackers and
follow-ups across cross-functional teams.
Process Excellence & Standardization
Conduct process studies (cycle time exception mapping waste identification)
across all finance towers.
Support creation and maintenance of standardized SOPs control checklists and
process playbooks.
Perform RCA using Lean tools (5 Whys Fishbone Pareto) and document
systemic improvement opportunities.
Track SLA performance productivity metrics rework trends and tower-level
quality indicators.
AI Automation & GenAI Support
Assist in identifying AI/GenAI and automation opportunities across AP Payroll
and Credit/CSA operations.
Support the Manager Operations Excellence (AI & GenAI) in driving the operational
excellence automation and digital transformation agenda across Accounts Payable
Payroll and Credit/CSA towers.
This role performs detailed process analysis supports Lean and CI projects executes
data analytics builds automation/AI prototypes drives adoption of new tools and
strengthens control and process maturity across all functions.
Act as the analytical backbone for Ops Excellence ensuring insights RCA
standardization and digital enablement are consistently delivered.
Core Responsibilities
People Leadership & Support Operations
Support tower managers (AP Payroll Credit/CSA) with structured analysis
dashboards SOP updates issue logs and RCA documentation.
Maintain weekly/monthly governance packs (KPI dashboards trends backlog
reports exception summaries).
Assist the Manager Opex in coordinating routines meetings action-trackers and
follow-ups across cross-functional teams.
Process Excellence & Standardization
Conduct process studies (cycle time exception mapping waste identification)
across all finance towers.
Support creation and maintenance of standardized SOPs control checklists and
process playbooks.
Perform RCA using Lean tools (5 Whys Fishbone Pareto) and document
systemic improvement opportunities.
Track SLA performance productivity metrics rework trends and tower-level
quality indicators.
AI Automation & GenAI Support
Assist in identifying AI/GenAI and automation opportunities across AP Payroll
and Credit/CSA operations.
Build test prompts small prototypes and concept models using GenAI or
automation tools under guidance.
Prepare data samples test scenarios and validation logs for digital pilots.
Track AI/automation adoption metrics analyze exceptions and identify
improvement opportunities.
Controls Quality & Compliance
Support control testing SOP compliance checks and documentation updates
across all operational towers.
Review exceptions mismatches audit findings and reconciliation issues;
prepare detailed analyses for corrective/preventive actions.
Assist in ensuring audit readiness through evidence collation and documentation
hygiene.
automation tools under guidance.
Prepare data samples test scenarios and validation logs for digital pilots.
Track AI/automation adoption metrics analyze exceptions and identify
improvement opportunities.
Controls Quality & Compliance
Support control testing SOP compliance checks and documentation updates
across all operational towers.
Review exceptions mismatches audit findings and reconciliation issues;
prepare detailed analyses for corrective/preventive actions.
Assist in ensuring audit readiness through evidence collation and documentation
hygiene.
Analytics Insights & Reporting
Build dashboards trend charts and daily/weekly/monthly reports for productivity
exceptions defects and automation impact.
Work with datasets from Oracle reconciliation tools and tower-specific sources
to identify insights and opportunities.
Provide data-driven insights to support decision-making for managers and the
Opex lead.
Build dashboards trend charts and daily/weekly/monthly reports for productivity
exceptions defects and automation impact.
Work with datasets from Oracle reconciliation tools and tower-specific sources
to identify insights and opportunities.
Provide data-driven insights to support decision-making for managers and the
Opex lead.
Collaboration & Stakeholder Management
Collaborate with AP Payroll and Credit/CSA teams to gather inputs validate
findings and pilot improvements.
Engage with IT/Access Procurement Treasury HR Merchant Services and
Accounting/GL to resolve cross-functional issues.
Support communication and change-adoption efforts for new processes or digital
solutions.
Tools / Systems Exposure (Preferred)
ERP: Oracle modules (AP Payroll Credit/CSA)
Reconciliation tools: Cadency ReconNET AssureNET
Collaborate with AP Payroll and Credit/CSA teams to gather inputs validate
findings and pilot improvements.
Engage with IT/Access Procurement Treasury HR Merchant Services and
Accounting/GL to resolve cross-functional issues.
Support communication and change-adoption efforts for new processes or digital
solutions.
Tools / Systems Exposure (Preferred)
ERP: Oracle modules (AP Payroll Credit/CSA)
Reconciliation tools: Cadency ReconNET AssureNET
Analytics tools: Excel (Advanced) Power BI SQL/queries
Automation & AI: UiPath Power Automate Azure OpenAI Copilots
Workflow: ServiceNow Confluence SharePoint
Qualifications / Experience
Bachelors degree in Commerce Finance Engineering Analytics or related field
4 6 years of experience in business analysis process excellence
digital/automation projects or finance operations
Exposure to Shared Services (AP/Payroll/Credit/CSA)
Lean Yellow Belt/Green Belt preferred; AI/GenAI/Automation certifications
Automation & AI: UiPath Power Automate Azure OpenAI Copilots
Workflow: ServiceNow Confluence SharePoint
Qualifications / Experience
Bachelors degree in Commerce Finance Engineering Analytics or related field
4 6 years of experience in business analysis process excellence
digital/automation projects or finance operations
Exposure to Shared Services (AP/Payroll/Credit/CSA)
Lean Yellow Belt/Green Belt preferred; AI/GenAI/Automation certifications
Competencies
Strong analytical and problem-solving skills
Ability to work with large datasets and convert insights into action
Structured communication and documentation capability
Curiosity and comfort working with emerging digital/AI tools
Ability to collaborate across multiple teams and functions
Strong follow-through discipline and execution reliability
Strong analytical and problem-solving skills
Ability to work with large datasets and convert insights into action
Structured communication and documentation capability
Curiosity and comfort working with emerging digital/AI tools
Ability to collaborate across multiple teams and functions
Strong follow-through discipline and execution reliability
Behavioral Expectations
High ownership mindset and learning agility
Proactive in identifying risks issues and improvement opportunities
Team-oriented and collaborative; supports multiple towers without friction
Calm and structured working style in high-volume environments
Demonstrates continuous improvement mindset and openness to digital
transformation
High ownership mindset and learning agility
Proactive in identifying risks issues and improvement opportunities
Team-oriented and collaborative; supports multiple towers without friction
Calm and structured working style in high-volume environments
Demonstrates continuous improvement mindset and openness to digital
transformation
