Customer Transformation HCD Director
Share
Job Location:
Wellington - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Management Level
DirectorJob Description & Summary
Kia ora
At PwC our purpose is clear: to build trust in society and solve importantproblems.
Join our diverse whānau of expertswhereyoullwork with world-leading technology - including A.I.- bringing your people-focussed skills and experience to deliver outcomes that matterto make alasting impact for our clients our communities and Aotearoa.
Ngākōreromotēnei tūranga / About the role
PwC New Zealands Customer Transformation team partners with leading public and private sector organisations to design and deliver customer-centric transformation - spanning strategy through to execution connecting service design and technology transformation in customer-centred programmes of work.
Wereseeking aDirector in Wellingtonto lead our local Customer capability grow key client relationships and deliver large-scale measurable change. Youll work alongside industry leaders and gain access to our global Customer practices.
Thisis a huge opportunity to own and grow the team nurturing talent and capability while operating as a trusted advisor to senior stakeholders shapingcustomer strategy and leading multi-disciplinary teams in transformation programmes.
Whatyoulldo:
- Leadtransformationprogrammesthat put the customer at thecentreof theorganisationsoperating model service delivery and channels.
- Leadand grow the Wellington Customer Transformationteam including team leadership coaching and capability building.
- Drive strategic impact for clients across areas such as customer strategy service design experience design prototyping and innovation.
- Oversee delivery across cross-functionalteams (e.g. designers data/insights technologists) to achieve customer outcomes and drive benefitrealisation.
- Build the pipeline andsupportbusiness development byleadingproposals anddrawing onPwCsglobalnetwork and alliances.
- Act as a champion forcustomer-centric work representing the customer perspective across leadership and the wider firm - both internally and externally.
- Stay ahead of emerging trends in data-driven customer engagement AI anddigital innovation helping clients adopt newways of working and new technologies responsibly.
- Work with experts acrossPwCs global network to deliver best practicecutting-edgeservices for clients.
Ngā pūkenga ka kawea mai e koe ka whakawhanakehia rānei i tēnei tūranga/ Skills you will bring or develop inthisrole
- Demonstrated experience leading large-scale customer-centric transformation initiatives (strategy through delivery)with a well-established presence in the Wellington market.
- Strong experience across customer-centric functions e.g.Human Centred Design Service Design Customer Strategy Channel Strategy DRM MarTech Analytics depending on your area of specialty.Sector diversity is welcomed.
- Strong stakeholder leadership and the ability to build lasting client relationships and lead complex engagements with competing priorities.
- Confidence bridging customer strategy and technology execution bringingtogether data platforms and customer outcomes.
- Demonstratedpeopleleadership with a passion for talent development fostering inclusive teams and leading through change.
- Proficiency withtoolssuch as Figma Miro and InDesign; while not expected to be hands-on at this level you will coach team members who use these tools.
Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ
- Rewards- Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals
- Growth- Global network; leadership development; A.I. tools and training; formal learning pathways
- Wellbeing- $250 annual wellbeing allowance; Life & income protection;Sonder/EAP/Headspace;15dayspaid sick leave; group-rate health insurance (eligibility applies)
- Reputation- PwC is known for shaping tomorrow. Join us andyoullaccelerate your career while helping clients and communities solve theirmost importantproblems.
- Flexibility- Flexible working; supportive coaching culture
- Time off-Twopaidrecognition daysoffprovided each yearduring ourannual summer shutdown period; purchase up to two extra weeks annual leave
- Whānau & community- Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave
Mō te ahatāu e tatari ana / What are you waiting for
Belong to a community of problem solvers where differences are embraced.Wellempower you with technology coachingflexibilityand trust to make a meaningful difference. Learn more on our careers site at /Independence:Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires anindependencereview process.
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoJob Posting End Date
Required Experience:
Director
Key Skills
- Fundraising
- Management Experience
- Coaching
- Analysis Skills
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Mentoring
- Public Speaking
- negotiation
- Supervising Experience
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
