Customer Engagement Senior Client Lead
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
dunnhumby is the global leader in Customer Data Science partnering with the worlds most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight advanced technology and close collaboration to help our clients grow innovate and deliver measurable value for their customers.
dunnhumby employs nearly 2500 experts in offices throughout Europe Asia Africa and the Americas working for transformative iconic brands such as Tesco Coca-Cola Nestlé Unileverand Metro.
Were looking for Customer Engagement Senior Client Lead whocan connect and improve every interaction that a client can have with their customers through customer data science and insight. The Customer Engagement capability covers a broad range of services including designing and delivering the end-end customer experience multi-channel communications and digital media strategy customer experience innovation and loyalty proposition development
Our client relies on us to provide the best CRM and loyalty solutions to retain and grow their best customers. This role ensures that a state-of-the-art CRM strategy is implemented across all channels seamlessly coordinated measured and enhanced for and with the client allowing us to deliver measurable value for our client. This role also plays a key role in bringing global best practice and trends to the client as well as in assisting their manager on strategic projects
What Would You Do
- Analyze customer behavior to identify risks and opportunities
- Gather and interpret internal and external benchmarks to understand available solutions in the market and
- around the world
- Support the development of a CRM strategy for the client combining their brand positioning customer
- behavior and specific objectives
- Put strategy into action with clearly defined processes and implementation plans both internally and for
- the client
- Liaise with the clients different departments to specify how the action plan will happen: IT CRM
- marketing commercial operations promotions analytics etc.
- Use project management skills to ensure the smooth running of the delivery to the client
- Analyze results and recommend improvements both operational and strategic
- Build and maintain strong working relationships internally and with the client
- Use Customer Engagement tools to drive insightful recommendations for assigned client(s) and present
- those recommendations to the client
- Work with the Customer Engagement Client Manager on strategic projects as needed and provide
- support to new business development for Customer Engagement
What We Expect From You
- Strong client and stakeholder management experience
- Excellent communication and ability to influence and mobilise teams
- Highly organised with solid project management and presentation skills
- Ability to use data and insights to shape customer strategy
- Skilled in defining and managing workplans for a dedicated area
- Proven experience adapting plan based on insights or learnings
- Experience in CRM strategy development and planning
- Experience in retail FMCG or agency environments
- Exposure to digital marketing
- Bachelors degree in Marketing Economics or related field
What you can expect from us
We wont just meet your expectations. Well defy them. So youll enjoy the comprehensive rewards package youd expect from a leading technology company. But also a degree of personal flexibility you might not expect. Plus thoughtful perks like flexible working hours and your birthday off.
Youll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble small-business feel that gives you the freedom to play experiment and learn.
And we dont just talk about diversity and inclusion. We live it every day with thriving networks including dh Gender Equality Network dh Proud dh Family dh One dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others so if this is important to you please raise this with your recruiter as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
Required Experience:
Senior IC
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Global leader in Customer data science, retail media and analytics, experts in working with brands, grocery retail, retail pharmacy, and retailer financial services.
