Strategy, Planning & Operations (SPO) Senior Manager – Analytics & Insights

About the Team:

The Strategy Planning and Operations (SPO) team serves as the strategic engine of the Customer Excellence Group (CEG) organization. We drive high-impact cross-functional initiatives that shape strategy improve execution and accelerate performance across the business.

The Analytics Insights pillar within CEG SPO exists to bring clarity to complexity transforming data into actionable insights that directly inform leadership decisions and business outcomes.

The Role:

We are seeking a highly analytical model-driven and execution-oriented Senior Manager of Strategic Operations to join the Analytics & Insights team. This role sits at the intersection of strategy analytics and operations and serves as a trusted advisor to the CEG Leadership Team and a close partner to senior leaders across product engineering sales marketing finance and customer success.

This is a hands-on role for someone who thrives in ambiguity builds rigorous models and uses data to shape strategy and guide decision-making at scale. You will structure complex problems develop and test hypotheses and translate analysis into clear executive-ready recommendations that drive measurable impact.

What Youll Do:

Analytics Modeling & Insights

• Structure complex business problems develop hypotheses and perform rigorous quantitative analysis to drive strategic recommendations
• Build and own complex Excel-based financial and operational models including scenario analysis sensitivity analysis forecasting and ROI modeling
• Analyze large structured datasets to uncover trends risks and opportunities related to growth retention adoption and performance
• Design and manage KPIs scorecards and dashboards; translate data into clear actionable insights for senior leadership
• Partner closely with Finance on financial modeling forecasting and scenario planning aligned to strategic priorities

Strategic Partnership & Execution

• Act as a trusted thought partner to the CEG Leadership Team providing data-driven insights and operational guidance
• Support strategic planning quarterly business reviews and executive readouts with forward-looking analysis and recommendations
• Identify value-creation opportunities across the business; design strategies to capture value and coordinate execution across functions
• Lead cross-functional initiatives that accelerate CEGs strategic objectives and improve business performance

Operational Cadence & Governance

• Own and drive the operating cadence of the business including weekly performance tracking QBRs executive reviews and annual planning
• Ensure consistency clarity and alignment across Priority QBR deliverables and reporting
• Bring structure and clarity to ambiguous problems and enable faster better decision-making across stakeholders

Qualifications :

To be successful in this role you bring:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Experience: 8 years in investment banking private equity management consulting or strategy & operations roles within fast-paced technology companies where rigorous analysis and executive-level decision support were core to the role.
• Analytical Rigor: Advanced Excel proficiency is required with demonstrated experience building complex financial and operational models. Experience with Power BI and working with data from Snowflake or similar cloud data warehouses is a strong plus.
• Strategic Mindset: Ability to understand key business drivers structure ambiguous problems and develop data-backed actionable strategies.
• Executive Communication: Exceptional written verbal and presentation skills with the ability to influence senior and executive leaders through clear storytelling and analytical confidence.

For positions in this location we offer a base pay of $162600 - $284600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

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Remote Work :

Yes

Employment Type :

Full-time