Product Support Agent I

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

A Product Support Agent receives inbound phone service requests from property management professionals requiringassistancewith RealPages Single Family (Propertyware) software product. Agents quickly respond to the call quickly diagnose the problems accuratelyresolvesclientissueand record all issues in the Salesforceand achieve a high CSAT and First Resolution Call Rate.

Responsibilities

Full-time on phone support of RealPage products
Accurately document and record issues within Salesforce
Provide a high CSAT and first call resolution rate for client issues
Achieve or exceed minimum service level requirements set forth by management
Gain Skills Certification in assigned product support areas
Perform administrative duties as required

Qualifications

Strong technical and troubleshooting skills in PCs and Internet computing
Exceptional attendance record with a history of reliability and punctuality.
Great customer service skills required; minimum of 2 years providing high quality customer service
Call center experience highly desired
Familiarity with basic office productivity software
Ability to work a flexible schedule that includes graveyard shift
Bachelors degree preferred college level or equivalent required
Ability to sit or stand for frequent periods in the same location with some opportunity to move about
Occasional overtime may be requested

Top 3 Qualification:

Great customer service skills required; minimum of 1 year providing high quality customer service
Strong technical and troubleshooting skills
Exceptional attendance record with a history of reliability and punctuality.

Required Experience:

Unclear Seniority

OverviewA Product Support Agent receives inbound phone service requests from property management professionals requiringassistancewith RealPages Single Family (Propertyware) software product. Agents quickly respond to the call quickly diagnose the problems accuratelyresolvesclientissueand record all...