SaaS Systems Administrator

Position Title: SaaS Systems Administrator

Location: Taguig City Metro Manila 2 days per week onsite

Role Purpose

The SaaS System Administrator playsa central rolein ensuring the reliability security and performance of NCC Groupscloud basedplatforms and internal SaaS applications. This position supports both operational excellence and continuous improvement by managingday-to-dayadministrationoptimizingsystem configurations and partnering with engineering security and service delivery teams. The role exists tomaintaina robust SaaS ecosystem that enables NCC Groups global workforce tooperateefficiently andsecurely anddelivertimelyand effective engagements for our clients.

Summary

SaaS Platform Administration

• Manage configure andmaintaincore SaaS applications (e.g. Microsoft 365 Atlassian Salesforce ServiceNow Slack and other enterprise tools).

• Oversee user lifecycle management including provisioning deprovisioning access control and license optimization.

• Monitor system performance availability and usage patterns to ensureoptimaloperation.

Security & Compliance

• Implement and enforce security best practices across all SaaS platforms including MFA SSO RBAC and conditional access policies.

• Collaborate with NCC Groups security teams to support audits risk assessments and compliance initiatives (ISO 27001 SOC 2 GDPR).

• Monitor for suspicious activitymisconfigurations and vulnerabilities within SaaS environments.

Automation & Optimization

• Develop andmaintainautomation scripts and workflows to streamline administrative tasks and reduce manual effort.
• Identifyopportunities to improve system efficiency reduce costs and enhance user experience.
• Support integration efforts between SaaS platforms using APIs webhooks and automation tools.
• Incident & Problem Management
• Troubleshoot and resolve SaaS-related incidents service disruptions and performance issues.
• Act as an escalation point for complex technical issues raised byservicedesk or internal teams.
• Maintain documentation runbooks and knowledge base articles.
• Collaboration & Stakeholder Support
• Work closely with engineering IT operations cybersecurity and business stakeholders to understand requirements and deliver solutions.
• Participate in vendor management activities including evaluating new SaaS tools and managing renewals.
• Support onboarding and training initiatives for new tools and features.

What we are looking for in you

Functional Skills

• Strong understanding of SaaS lifecycle management and cloud service delivery.

• Ability to translate business needs into technical configurations and workflows.

• Excellentproblem solvingskills with a structured analytical approach.

• Strong communicationskills capable of working with both technical and nontechnical stakeholders.

• Experience working in asecurityfocusedorcompliance drivenenvironment.

Technical Skills

• Handson experience administering enterprise SaaS platforms such as:

• Microsoft 365 / Azure AD / Entra ID
• Atlassian Cloud (Jira Confluence)
• Salesforce
• ServiceNow
• Okta or other identity providers

• Proficiencywith automation and scripting (PowerShell Python Bash or similar).

• Familiarity with API integrations REST endpoints and automation tools (e.g. Power Automate ZapierWorkato).

• Understanding ofIAM principles SSO SCIM RBAC and conditional access.

• Knowledge of networking fundamentals (DNS HTTP/S VPN proxies).

• Experience with monitoring and logging tools for SaaS environments.

• Awareness of cybersecurity best practices and cloud security frameworks

Behaviours

Ways of Working:

Focusing on Clients and Customers

The SaaS System Administrator ensures that every system workflow and integrationultimately supportsthe needs of NCC Groups clients and internal customers. Bymaintainingreliable secure andhighperformingSaaS platforms the role directly contributes to deliveringa seamlessexperience for consultants analysts and business teams who serve clients every day. This meansanticipatinguser needs resolving issues quickly and continuously improving the SaaS environment to enable exceptional service delivery.

Working as One NCC

This role thrives on collaboration. The SaaS System Administrator works closely with cybersecurity engineering service delivery and business stakeholders across regions and functions. Success depends on sharing knowledgealigning onstandards and contributing to a unifiedtechnologyecosystem. By fostering strong relationships and communicating openly the role helps ensure that NCC Groupoperatesas a cohesive coordinated global team.

Always Learning

The SaaS landscape evolves rapidly and this role is expected to evolve with it. The SaaS System Administrator embraces continuous learningwhether through exploring new platform capabilities staying current with security best practices or experimenting with automation and integration tools. Curiosity adaptability and a growth mindset are essentialensuringNCC Groupremainsat the forefront of secure and efficient cloud operations.

Delivering Brilliantly

This role is accountable for deliveringhighqualityoutcomes with precision and reliability. Whether implementing a new SaaS integrationoptimizingaccess controls or resolving a complex incident the SaaS System Administrator is expected toexecute withexcellence. Delivering brilliantly means beingdetailoriented proactive and committed to operational resilienceensuring that NCC Groups SaaS ecosystem consistently meets the highest standards of performance and security.

Ways of working

• Focusing on Clients and Customers.
• Working as One NCC.
• Always Learning.
• Being Inclusive and Respectful.
• Delivering Brilliantly.

Our company

At NCC Group our mission is to create a more secure digital future. That mission underpins everything we do from our work with our incredible clients to groundbreaking research shaping our industry. Our teams partner with clients across a multitude of industries delving into securing new products and emerging technologies as well as solving complex security problems. As global leaders in cyber and escrow NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity collaboration authenticity and accountability. We want colleagues to put down roots at NCC Group and we offer a comprehensive benefits package as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being and we offer wellness programs and flexible working arrangements to provide that vital support.

Come join us

What do we offer in return

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

• Transportation and rice allowances
• Night differential overtime pay and holiday pay
• 13thmonth pay and performancebased bonus plan
• Day1 HMO healthcare coverage for you and dependents
• Outpatient medicine reimbursement
• Group life insurance accidental death & disability cover
• Employee Assistance Program (EAP) with 24/7 confidential counselling
• Generous vacation and sick leave available from Day 1
• Special Time Off: Take time off for those big moments in life like gettingmarried/civil ceremony becoming a grandparent and welcoming home a new pet.
• Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings

So whats next

If this sounds like the right opportunity for you then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to .

About your application

We review every application received and will get in touch if your skills and experience match what were looking for. If you dont hear back from us within 10 days please dont be too disappointed we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details please email . All personal data is held in accordance with the NCC Group Privacy Policy ( ()). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply you must be willing and able to undergo the vetting process. This role being advertised will be subject to screening as a mandatory requirement.