Client Service Lead

Job Title: Client Services Lead
Front Office / Office Services Administrator/ Mailroom & Receptionist

Position Summary
The Front Office / Office Services Administrator & Receptionist serves as the primary face of the office delivering high-touch professional experience for clients visitors and employees. This role balances front-of-house hospitality with administrative office services and mailroom support ensuring seamless daily operations and consistently elevated client experience.

Key Responsibilities
Front Office & Client Experience
Serve as the first point of contact for clients visitors executives and vendors
Provide a warm polished and professional welcome experience aligned with corporate standards
Manage visitor registration guest badges and access protocols with discretion
Answer screen and route incoming calls and inquiries professionally
Anticipate client and executive needs and respond with urgency and professionalism
Maintain a pristine client-ready reception and front-office environment always
Client-Facing Administrative Support
Support executives and client-facing teams with scheduling and coordination
Assist with client meetings including room setup technology readiness and hospitality services
Coordinate catering refreshments and special requests for meetings and events
Serve as a point of contact for client inquiries related to office operations

Mailroom & Shipping Operations
Receive sort log and distribute incoming mail and packages promptly
Process outgoing mail overnight shipments and courier requests with attention to deadlines
Track and reconcile shipments using internal systems and carrier platforms
Coordinate courier pickups and deliveries (FedEx UPS USPS local couriers)
Maintain mailroom logs delivery confirmations and service metrics
Escalate shipment issues or time-sensitive deliveries to management

Office Services & Operations
Support daily office operations and front-of-house service standards
Submit and track service requests for facilities IT and building management
Monitor office supply inventory and ensure front-office areas are well stocked
Support onboarding and offboarding processes (badges access workspace readiness)
Communication & Professional Representation
Represent the organization with professionalism discretion and confidence
Communicate clearly with internal teams clients vendors and building partners
Maintain confidentiality when handling sensitive client or business information
Escalate operational concerns proactively to ensure service continuity

Qualifications & Skills
2 years of experience in front-desk client-facing office services or hospitality role
Exceptional customer service and interpersonal skills
Strong verbal and written communication skills
Professional presence demeanor and appearance
Ability to multitask and remain composed in a high-visibility environment
Proficiency in Microsoft Office (Outlook Word Excel Teams)
Ability to lift and carry packages (typically up to 30 lbs.)

Preferred Experience
Experience in executive reception corporate hospitality or professional services environments
Mailroom or shipping/receiving experience in a corporate setting
Familiarity with visitor management systems and shipping platforms

Work Environment
Onsite high-visibility front-office environment
Combination of client-facing reception and operational support
Standing walking and light lifting required

Key Competencies
Hospitality-driven mindset
Client-first approach
Professional judgment and discretion
Attention to detail and reliability
Calm confident presence under pressure

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings:Medical Dental Vision HCFSA DCFSA HSA Commuter Transit and Parking Supplemental Life Insurance Accident Insurance Critical Illness Hospital Indemnity Legal Program Identify Theft Protection Pet Discounts Pet Insurance Group Home and Auto Insurance EAP Short Term Disability Life Insurance Education Discounts 401k w/ matching Entertainment Discounts & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America our services include Mailroom Management (both physical and digital) Office Services such as Reception Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking insurance legal higher education advertising and other professional services including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people applicants and employees by promoting a culture of access inclusion equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual and reproductive health choices national origin age disability genetics military status gender identity or expression sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools prompts scripts or real-time assistance (including but not limited to chatbots AI-generated responses or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability you may request an accommodation at any time.

To view our privacy policy click on the link below:Data Privacy Statement

Acknowledgement Section: By submitting an application by hitting Submit Application you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or if you are employed by SPS can be grounds for immediate termination from this company.