Non-Clinical Medical Case Manager Augusta, Marine

Non-Clinical Medical Case Manager

Maine Army National Guard-Medical Detachment

Work Location

Army National Guard Bureau

Maine Army National Guard-Medical Detachment

194 Winthrop Street Camp Keyes Building 7

Augusta Maine 04333

• Clearance Requirements: Tier 1 Background Investigation (Standard Form 85).
• Type of Employment: Full-Time 40 hours per week.
• Period of Performance: 27 March 2026 to 26 March 2028
• Estimate Pay: Estimated at $46.00 per hour.
• Benefits Offered: Health/Dental and Vision
• Paid Time Off: Up to 80 hours per year which starts accruing on the day of hire.
• Sick Leave per Year: Up to 56 hours per year which starts occurring on the day of hire.
• Paid Federal Holidays: Eleven (11) Paid Federal Holidays
• Travel: Travel is authorized.

Background

The Maine Army National Guard-Medical Detachment requires a Non-Clinical Medical Case Manager to assist in performing medical readiness reviews of Soldier Treatment Records as part of the Maine Army National Guard Individual Medical Readiness (IMR) program.

Working Hours

The working hours are 0700 - 1700 Monday through Friday except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies administrative closings or similar Government-directed facility/installation closings.

Qualifications

• Associate Degree in Healthcare/Nursing.
• Knowledge in: Medical terminology Clinical documentation Healthcare workflows Privacy and compliance standards (HIPAA PHI handling) and Basic anatomy and physiology.
• Knowledge of Army Medical Regulations.
• Minimum of 13 years of experience in medical administration case management support medical readiness operations or healthcare documentation.
• Prior experience working with military medical readiness programs (IMR PHA SRP) strongly preferred.
• Experience working with Service Members veterans or federal healthcare systems is advantageous.
• Ability to handle sensitive communication and information.

Duties and Responsibilities

• The Non-Clinical Medical Case Manager will review privacy rights with each Service Member (SM) and explain how their information can be shared.
  • The SM must sign DD Form 2870 Release of Information (ROI) during initial contact to facilitate the retrieval of medical records from civilian sources.
  • For documentation obtained from the VA electronic system the VA-specific Release of Information form must be completed instead of DD Form 2870 to access Veterans Administration (VA) medical records.
• Access to MHS GENESIS to retrieve active-duty medical notes for medical case management purposes. Access to MHS GENESIS will be coordinated through the Contracting Officers Representative (COR).
• Conduct a thorough review of all electronic Department of Defense (DoD) systems including MEDPROS eCASE medical readiness portals and behavioral health portals prior to Medical Readiness Events (MRE) to facilitate the early identification of non-deployable Soldiers.
• Conduct a review of all open cases every 21 calendar days to ensure that each Service Member (SM) with an open case is being properly tracked managed and communicated with.
• Conduct interviews with Soldiers either via telephone or in person and record the communication in the eCase module.
  • This must be completed within three (3) business days following the interaction with the Soldier.
  • All documentation and charting must be labeled as MEDPROS Posted after the contractor has uploaded the information into the appropriate DoD electronic system.
• Record track and document Service Member interviews and interactions in the Medical Data for Care History and Readiness Tracking (MEDCHART) applications.
  • All documentation must be completed within 15 calendar days of the interaction with the Service Member.
  • Additionally follow-up input into the Medical Operational Data Systems (MODS) from Periodic Health Assessment (PHA) and Soldier Readiness Processing (SRP) events must be completed within 30 calendar days of the event.
• Adhere to all regulations and policies applicable to Individual Medical Readiness (IMR) and deployment including AR 40-501 Army Directive 2018-22 DODI 1332.45 HQDA EXORD 054-17 and CENTCOM MOD 16.
• The non-clinical case manager must ensure compliance with all Health Information Portability and Accountability Act (HIPAA) standards and complete a HIPAA certification course annually.
  • Certificates for each team member must be submitted within 15 calendar days of contract award and annually thereafter.
• Attend and provide the required services at all Medical Readiness Events (MRE) and Soldier Readiness Processing (SRP) events.
• Scan and index all medical documents received during the performance of assigned tasks. Documents must be labeled as MEDPROS Posted as outlined in Section 5.1.4 and subsequently returned to the MEDCOM medical records custodian.
• Generate and provide any new system-generated reports as new DoD systems or software with reporting capabilities become available.
• Monitor and track the medical status of all assigned Soldiers.
• Coordinate and schedule profile examinations evaluations and audiology exams at the designated periodic health examination facility.
• Coordinate Soldier treatment plans with the appropriate medical facilities.
• Review the automatically generated referral list from MEDCHART DoD systems daily following each Medical Readiness Event (MRE).
• The non-clinical case manager must address these referrals by scheduling follow-up appointments with an Army medical provider to discuss the referral and determine any necessary further actions.
• Communicate with Soldiers to gather information for their case management files and ensure that referrals made by providers are properly followed up on.
• Oversee the Soldiers care from the initial identification of the condition through to the point where the Soldier is either deemed medically ready and returned to duty or administratively separated from the military.
• Inform and educate Soldiers about the resources available to enhance their medical and dental readiness.
• Review and monitor health assessment lab results contact Service Members (SM) and provide education on lifestyle modifications to improve their health and readiness.
• Update the Medical Operational Data Systems (MODS) as required with information on immunizations pregnancy status eye examinations and medical warning tags.
• Monitor medical appointments by coordinating with the Service Members unit to confirm attendance and ensure the submission of follow-up documentation.
• Generate and deliver the MEDPROS MRC3/MRC4 report to the DSS no later than five (5) days following the event.
• Regularly monitor MEDPROS to verify that all scheduled services are completed updated and that the current medical status of Service Members is accurately reflected.
• Provide liaison services and coordinate with the DSS on the most difficult case files.
• Ensure that Soldiers with P3 or P4 profiles are promptly brought to the attention of the State Surgeon Office or their representative typically the DSS to ensure Integrated Disability Evaluation System (IDES) referrals are tracked.
  • A profile with one or more numerical designators of 3 indicates the presence of medical conditions or physical defects requiring significant limitations and referral to the IDES system.
  • These cases involve additional case management duties beyond the standard case management processes.
• Ensure the timely and accurate mailing of all medical records to and from mobilization sites completing the process no later than 30 calendar days prior to the Soldiers report date.
• Possess comprehensive knowledge of and provide assistance with all aspects of Case Management operations and procedures.
• Prepare medical documentation for Line of Duty (LOD) investigations for assigned units in coordination with Health Service Support (HSS).
• Input individual vouchers or events for Service Member (SM) Individual Medical Readiness (IMR) requirements into the QTC Reserved Health Readiness Program when a Soldier misses a Medical Readiness Event (MRE) or Soldier Readiness Processing (SRP).
• Coordinate with Health Service Support (HSS) to guide Soldiers through the medical board process.
• Complete DD Form 771 and input the information into the Spectacle Request Transmission System (SRTS) to order glasses for deploying units.

COMPENSATION AND BENEFITS:

• Competitive Compensation package
• Comprehensive benefits including medical dental and vision options.
• Outstanding career growth potential.

ABOUT US:

Fidelity Partners is a Inc. 5000 USA company that provides medical technical logistical and administrative services to the federal government and commercial Clients across the country. Fidelity offers competitive salaries and benefits packages.

Qualified applicants are encouraged to learn more about us at or call us at or Join our Team

Fidelity Partners provides equal employment without regard to race color religion sex national origin age disability or in accordance with applicable federal state and local laws (EoE).