Configuration Manager

Job Role: Configuration Manager

Location:Mechanicsville VA

Seeking a highly skilled Configuration Manager with ITIL certification to join
our IT Service Management team. The Configuration Manager is responsible for
establishing governing and continuously improving the Configuration
Management process within the ITSM framework. This role ensures accuracy
integrity and traceability of Configuration Items (CIs) enabling effective
incident change problem and asset management. The Configuration Manager
maintains the CMDB (Configuration Management Database) enforces process
compliance and partners with technical teams to ensure reliable service
delivery. This role is critical in ensuring that our configuration management
processes are thorough efficient and aligned with ITIL best practices. This
role will be responsible for collaborating across functional areas to maintain
the integrity of our Configuration Management Database (CMDB) supporting
change management and driving continuous improvement across IT services. An
ideal candidate will have extensive experience integrating and managing Azure
resources within a third party CMDB.


Key Responsibilities
Develop implement and maintain configuration management policies and processes in line
with ITIL standards and Commonwealth of Virginia (COV) policy.
Own and manage the CMDB ensuring accuracy completeness and compliance.

Collaboratewith Change Incident and FinOps teams to ensure seamless service delivery.
Define and enforce policies for configuration item (CI) identification control and
reporting.
Work closely with Infrastructure Network Security and Application teams to gather and maintain CI information.

Monitor and audit configuration data to ensure quality and reliability.
Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.

Provide leadership and guidance to IT teams on configuration management best practices.

Support IT governance risk and compliance initiatives.

Qualifications


ITIL
Foundation certification (Intermediate or Expert level preferred).

Proven
experience in Configuration Management within an ITIL environment.

Proven
experience in Configuration Management within an Azure environment.

Strong
knowledge of Ivanti Neurons for ITSM

Strong understanding of ITIL v3/v4
processesespecially Configuration Change Incident and Problem Management.

Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM
including CI class modeling and discovery tools.

Excellent
analytical problem-solving and documentation skills.

Ability
to work collaboratively across technical and business teams.

Strong
communication and stakeholder management skills.

Preferred Skills
Experience with automation tools for configuration management.

Familiarity with cloud environments (Azure AWS GCP).
Knowledge of automation discovery tooling and scripting (e.g. PowerShell Python).
Familiarity with audit and compliance frameworks
Knowledge of COV policies and standards.

Required/Desired Skills

Required Skills:

Experience designing and implementing Configuration Management policiessystemsand monitoring programs for enterprise with implementing a CMDB with a specific emphasis on integrating Azure resources to support Change and FinOps knowledge of Ivanti Neurons for ITSM CMDB capabilitiesITIL Foundation CertificationITIL intermediate/expert level certification