Customer Service Advisor – German & English
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Job Location:
Durban - South Africa
Monthly Salary:
€ 1100 - 1300
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Industry: Online Retail
Location: Umhlanga South Africa
Work Model: On-site
Start Date: April
Open Positions: 15
Role Overview
We are looking for German-speaking Customer Service Advisors to support an international online retail client. The role focuses on delivering high-quality customer support through multiple channels while ensuring a positive customer experience in a fast-paced environment.
Key Responsibilities
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Handle customer inquiries in German providing accurate and professional support
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Assist customers with orders deliveries returns and general account-related questions
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Ensure timely resolution of customer issues while meeting service quality standards
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Document interactions clearly using internal systems
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Collaborate with internal teams to ensure customer satisfaction
Requirements
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German language proficiency between B2 and C2 (written and spoken)
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Good command of English for internal communication
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Matric / Grade 12 qualification (mandatory)
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Previous customer service or call centre experience is an advantage
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Retail experience is a plus
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Strong communication and problem-solving skills
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Ability to work in a customer-focused and fast-paced environment
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Comfortable working rotational shifts including weekends if required
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Basic computer skills and ability to navigate support systems
Work Schedule
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24/7 rotational shifts
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Shift patterns may include nights weekends and public holidays
Salary & Benefits
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competitive salary
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Additional benefits provided
Relocation Support
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One local flight to Durban provided prior to start date
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20 nights of accommodation
Contract Type
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Permanent employment contract
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
