Client Care Advisor
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Job Location:
Centurion - South Africa
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Upsell existing client as well as service incoming calls from existing clients within the Client Care Department of OUTsurance where the role will entail upselling and client service actions. The role requires high attention to detail and great execution in handling client queries or complaints in a professional efficient and competent manner.
Qualifications :
- Minimum Matric qualification or equivalent qualification
- FAIS accreditation is essential (RE and Full Qualification) for applicants that have been working in the financial services industry prior to December 2010 preference will be given to applicants with their FAIS Regulatory Exams (RE5) completed.
Additional Information :
Required Competencies & Personal Attributes:
- Extensive Sales and Customer service experience is essential
- Previous call centre experience - preferably in a client centric or sales environment
- Responsible to up-sell existing policies
- An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service Dynamic Honest Human Passionate and Recognition.
Required Competencies & Personal Attributes:
- Resilience
- Sales and/or Client service oriented
- Attention to detail/Quality oriented
- Deadline and results oriented/Work standards
- Initiative
- Enthusiastic and passionate about the job and the company
- Effective at planning and organisation/Work management
- Teamwork/Collaboration
- Judgment/Problem solving
- Adaptability
- Integrity
- Tolerance for stress
- Extensive sales experience is essential
- Previous call centre experience - preferably in a sales or retention environment
- Ambitious
- Highly Motivated
- Driven
- Customer service enthusiasts
- An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service Dynamic Honest Human Passionate and Recognition.
Skills:
- Selling skills
- Interpersonal and communication skills
- Extensive sales experience is essential
- Previous call centre experience - preferably in a sales or retention environment
- Negotiations
- Keyboard skills
- Administration skills
- Influencing
- Practical learning
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals preference will be given to individuals who meet the job requirements and are from the various designated groups.
Remote Work :
No
Employment Type :
Full-time
About Company
OUTsurance has been propelling the South African insurance industry forward for the last 26 years. As leaders in the field, were always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attribute ... View more
