Senior CaseContract Management Services Analyst
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: Client Manager Individual Contributor with Client & Delivery Ownership
About the Role:
The Client Manager supports the delivery of eDiscovery and legal managed services engagements by assisting LCA Clients senior Client Services leaders and coordinating with global delivery teams. This role requires managing multiple projects simultaneously each with varying levels of complexity. This role is responsible for the day-to-day execution of assigned matters ensuring client requirements are clearly understood communicated and delivered in line with Conduent standards.
The Client Manager plays a key role in planning analysis execution and closure of projects providing proactive oversight to ensure quality timeliness and client satisfaction in a fast-paced deadline-driven environment.
Key Roles & Responsibilities
- Serve as the primary engagement lead for assigned eDiscovery matters acting as a trusted advisor to clients attorneys and senior internal stakeholders
- Own end-to-end delivery of complex high-risk or high-value eDiscovery engagements from intake through review production and close-out
- Sets up project kick-off meetings and conducts platform training for clients
- Lead project planning execution and governance ensuring alignment with client objectives contractual requirements and Conduent standards
- Translate complex legal and technical requirements into executable delivery strategies and work with global delivery teams to ensure consistent high-quality outcomes
- Design configure and oversee Relativity and Viewpoint environments including advanced workspace architecture security models analytics and reporting
- Lead execution of complex searches analytics workflows and search term validation providing defensible recommendations to clients
- Support and work on data release and productions ensuring accuracy defensibility and compliance with client and court requirements
- Act as escalation point for Juniors platform data and workflow issues driving resolution across technical infrastructure and engineering teams
- Ensure rigorous quality control risk mitigation and defensibility across all phases of the engagement
- Provide expert guidance on privilege strategy privilege log generation redactions and matter-specific workflows
- Own client communications for status risks scope changes and delivery commitments
- Manage project scope effort and budgets. Identify variances and secure approvals for changes in scope or cost
- Ensure continuity of service across shifts and matters through strong governance documentation and handoff standards
- Drive client satisfaction retention and expansion through consistent delivery excellence and proactive engagement
- Lead or contribute to process improvement initiatives best-practice development and standardization across the Client Services organization
Maintain accurate time tracking and comply with security confidentiality and quality standards
Qualifications / Skills
Bachelors degree with required professional experience
Minimum 6 - 9 years of experience in eDiscovery legal services or managed legal services environments
eDiscovery certifications (e.g. Relativity Certified Administrator - RCA or equivalent) preferred
Deep hands-on expertise with Relativity and/or Viewpoint review platforms
Advanced understanding of the eDiscovery lifecycle including complex data intake scenarios analytics-driven review workflows productions and close-out activities
Proven experience designing and managing complex workspaces executing advanced searches and analytics and overseeing large-scale productions
Strong command of legal review concepts including privilege strategy redactions search term validation and defensibility standards
Demonstrated ability to lead complex matters independently and serve as a senior client-facing delivery lead
Proven experience managing scope budgets and delivery risk across multiple concurrent matters
Strong analytical strategic thinking and decision-making capabilities
Exceptional written and verbal communication skills with confidence interacting with senior client stakeholders and law firms
Experience leading or mentoring team members in a global delivery and 247 operational environment
Strong sense of ownership accountability and commitment to client success
In-depth understanding of data security confidentiality obligations and regulatory requirements
Required Experience:
Senior IC
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
