Associate Manager, IT – Applications Management
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Third Shift (Nights)Environmental Conditions
OfficeJob Description
The Associate Manager IT Applications Management is responsible for leading a team that supports maintains and enhances enterprise and business-critical applications. This role blends people leadership application lifecycle management and operational excellence to ensure stable secure and high-performing application services.
The Associate Manager will partner closely with business stakeholders vendors and cross-functional IT teams to drive incident resolution problem management application improvements and continuous service optimization. This role plays a key part in enabling Thermo Fishers global business operations through reliable and compliant application support.
Key Responsibilities
- Lead mentor and develop a team of application support analysts and engineers
- Conduct performance reviews goal setting and career development planning
- Manage workload distribution on-call/shift coverage and team capacity
- Own day-to-day support for enterprise and business applications.
- Ensure adherence to ITIL processes including Incident Problem Change and Service Request Management
- Drive root cause analysis and permanent fix implementation for recurring application issues
- Monitor application health performance and availability against SLAs
- Coordinate application deployments upgrades patches and maintenance activities
- Act as an escalation point for business-critical application issues
- Build strong relationships with business partners and ensure clear communication of status and risks
- Manage third-party vendors and application support partners to meet contractual SLAs
- Identify opportunities for automation process improvement and service optimization
- Support audit readiness and compliance activities including GMP and Computer Systems Validation (CSV) where applicable
- Ensure data privacy access controls and security standards are followed across supported applications
Education & Experience
- Advanced Degree with 3 years of relevant experience or
bachelors degree with 5 years of experience supporting enterprise applications in large global environments - Preferred fields: Computer Science Information Technology or related discipline
- 13 years of supervisory or people management experience
Technical & Functional Skills
- Strong experience supporting enterprise applications.
- Working knowledge of ITIL service management practices (ITIL certification preferred)
- Experience with application lifecycle management change control and release management
- Familiarity with SQL batch jobs integrations and application monitoring tools
- Understanding of data privacy access management and application security principles
- Proven ability to manage priorities across multiple applications and stakeholders
- Strong problem-solving skills with structured root cause analysis
- Excellent written and verbal communication skills including explaining technical concepts to non-technical audiences
- Strong customer service mindset and relationship-building skills
- Experience working in cross-functional and global teams
Preferred / Nice to Have
- Six Sigma Green Belt or Black Belt
- Experience in regulated environments (pharmaceutical life sciences or manufacturing)
- Knowledge of GMP and Computer Systems Validation (CSV)
- Experience supporting applications impacting 50100 users
Working Hours:
India: 05:30 PM to 02:30 AM IST
Required Experience:
Manager
Key Skills
- Portfolio Management
- Wealth Management
- Financial Services
- Hybris
- Microsoft Word
- Banking
- Cash Management
- Data Management
- Microsoft Powerpoint
- Securities Law
- Microsoft Excel
- Internet Of Things
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
