Complaint Handler (Square 4)

Leeds - UK

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Square 4 is recruiting permanent colleagues to join our new Complaints Operation and become part of the wider Square 4 Team.

Staring mid-April these hybrid roles are based from our new Leeds city centre offices and offer excellent training and development opportunities within a growing supportive business.

As a Complaints Handler you will:

Work with a global market-leading client within the Motor Finance sector
Investigate and resolve customer complaints relating to customer service and payment-related issues
Act as a brand ambassador for Square 4 and our end client delivering a high standard of service at all times

About You

Were keen to speak with candidates who have experience handling complaints within Motor Finance or a similar Financial Services environment and who demonstrate a genuine passion for delivering excellent client outcomes.

You will be able to demonstrate:
Previous complaint handling experience within a Motor Finance or Financial Services organisation
A good understanding of the industry and FCA regulations
Excellent customer service and communication skills
Alignment with our core values: Collaborative Entrepreneurial Relationship-Driven and Committed to Delivery Excellence
A strong work ethic and commitment to continuous learning personal development and staying up to date with best practices and regulatory changes
A commitment to fairness integrity and compliance with all relevant processes laws and regulations

Benefits

Working hours are Monday-Friday between the hours of 08:30-17:30 (40 hours per week. No weekends or evening shifts required.

We offer our permanent employees:
The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
Hybrid working from our modern Leeds city centre office following your initial training period onsite
Investment in training and development to support your career aspirations
Pension scheme
33 Days annual holiday allowance (inclusive of Bank Holidays)
Employee Discounts and Cashback Schemes
Discounted Parking and local gym memberships
Onsite refreshments provided

If you are interested in this opportunity click the apply link online and send an updated copy of your CV today to

Job DescriptionSquare 4 is recruiting permanent colleagues to join our new Complaints Operation and become part of the wider Square 4 Team. Staring mid-April these hybrid roles are based from our new Leeds city centre offices and offer excellent training and development opportunities within a growin...