Technical Support Representative

Brooklyn Park, MN - USA

Monthly Salary: $ 112710 - 169060

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Join Caterpillars Customer Solutions Core Regions Division as a Technical Support Representative dedicated to supporting Paving Products in Western US and Canada. Working hands-on with construction equipment customers and dealers this role consults on machine product problem management. This is a dealer and customer-facing assignment where technical aptitude partnered with strong decision making and customer service skills is the key to success.

What you can look forward to in this role:

Drive and support Dealer Product Problem Management process; including in proactively identifying and resolving complex technical product issues failure analysis identifying interim technical solutions communicating with engineering and goodwill decisions to maximize customer experience.
Regularly interface with dealers and customers to minimize the commercial impact of customer complaints ensure customers receive fair value and promote additional customer touch points and future sales in concert with dealer personnel
Provide technical guidance and counsel dealers on presentations designed to inform customers of service advantages.
Mentor team members on communication problem solving and sharing technical expertise.
Directing dealers in managing Product Improvement Programs cost-effectively and within designated timeframes
Collaborate internally with business partners to deliver product defect fixes for our end users in partnership with our dealers.
Provide input to Service Operations Specialists for shop operations service process improvements and systems to help dealers achieve higher service quality and improve profitability.

A successful candidate in this role will showcase their skills in:

Problem solving Extensive experience: can analyze and synthesize information and devise alternative resolution strategies. Can resolve critical or wide-impact customer problems.
Service excellence and Customer focus Extensive experience: ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Can anticipate customer needs and proactively satisfy.
Product technical knowledge Extensive experience: provides effective solutions to moderate technical challenges through strong technical competence effectively examining implications of events and issues. Construction equipment/heavy machinery experience (hands on or job in industry).
Project management and consulting Working knowledge: can assist in detailed project plans including cost schedule and resource requirements and carries out the agreed-upon consulting assignment in a professional manner.
Effective communications Extensive experience: Communicates well downward upward and outward; Adapts documents and presentations for the intended audience and provide feedback and coaching to others presentations. Maintains a focus on the topic at hand.

Top Candidates for this position may also have:

Prior field based or dealer facing experience
Technical knowledge or experience troubleshooting construction equipment product issues
Demonstrated ability to work independently in a fast-paced environment
Knowledge and/or experience working with dealerships and dealer networks in service engineering capacity

Additional Information:

Must be able to travel up to 50% (in assigned territory)
The primary location for this position is Brooklyn Park MN
Domestic relocation assistance is available
No sponsorship / no international relocation will be supported

Summary Pay Range:

$112710.00 - $169060.00

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

* These benefits also apply to part-time employees

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at Dates:February 3 2026 - February 17 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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Required Experience:

Unclear Seniority

Career Area:Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger mor...