Microsoft 365 Platform Administrator

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Microsoft 365 Platform Administration

• Administer and support Microsoft Teams SharePoint Online and Exchange Online

• Manage Teams lifecycle (creation ownership governance archival)

• Support Exchange Online operations including onboarding transfers terminations and mailbox permissions

• Provide Tier 2/Tier 3 escalation support for M365-related issues

Governance & Best Practices

• Enforce Microsoft 365 governance standards and lifecycle policies

• Maintain documentation job aids and operational procedures

• Partner with Cybersecurity and Identity teams on access policies and compliance

• Support Microsoft 365 usage aligned with City policies and public records requirements

Automation & Process Improvement

• Develop and maintain PowerShell scripts and/or Power Automate workflows to streamline administrative tasks

• Identify repetitive or error-prone processes and implement automation solutions

• Maintain script repositories versioning and documentation

SharePoint Online Administration

• Support SharePoint Online site provisioning and management

• Assist with SharePoint migration activities and department readiness

• Provide guidance on site structure permissions and collaboration best practices

Customer & Stakeholder Engagement

• Work directly with departments IT liaisons and business partners to understand requirements

• Provide clear timely communication and customer-focused support

• Participate in cross-functional initiatives and platform planning efforts

Preferred Qualifications

• Minimum of three (3) years of experience administering Microsoft 365 in an enterprise environment in EACH of the following domains.

• Demonstrated hands-on experience administering:

  • 3 years administering Microsoft Teams

  • 3 years administering SharePoint Online

  • 3 years administering Exchange On-prem and Online

• Demonstrated advanced proficiency in PowerShell for enterprise-scale automation and administration

• Experience with Power Platform (Power Automate Power Apps)

• Experience integrating Microsoft 365 services with third-party and line-of-business applications using native connectors APIs and middleware platforms.

• Familiarity with Microsoft Entra ID (Azure AD) Intune and Security & Compliance Center

• Experience providing Tier 2 or Tier 3 technical support and resolving complex issues

• Strong documentation communication and customer service skills

• Demonstrated expertise with Microsoft Power Platform technologies including Power Automate and Power Apps

• Proficiency administering Microsoft Entra ID (Azure AD) Intune and Microsoft Security & Compliance services

• Experience with governance frameworks and lifecycle management

• 5) years of experience in M365 Services user and permissions management IT operations or cloud administration.

• 3 years experience in cloud administration and enterprise application

• Prior experience in government or regulated environments

• Ability to mentor or support Tier 1/Tier 2 staff

Core Competencies

• Collaborative and customer-focused

• Detail-oriented with strong follow-through

• Comfortable managing multiple priorities

• Proactive problem-solver

• Committed to continuous learning and improvement

Education & Experience

• High School Graduate or Equivalent and nine (9) years of related work experience

• or

• 2 Year College Degree and seven (7) years of related work experience

• or

• Bachelors degree in Information Technology Computer Science or a related field (or equivalent experience) an five (5) years of related work experience

• Or

• Masters Level Degree and three (3) year of related work experience

• or an equivalent combination of education and relevant experience that provides the necessary knowledge skills and abilities to successfully perform the essential job duties.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.