Complex Care Coordinator
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Job Summary
Job Summary
The Complex Care Coordinator is responsible for managing and coordinating care visits for clients with multiple high-acuity needs. This role involves working collaboratively with healthcare and social care providers clients and families to ensure we deliver high quality person centred care. The Complex Care Coordinator ensures seamless communication among teams and optimises resource utilisation in order to ensure all our packages are covered.
Key Responsibilities
Complex Care Planning: Develop implement and monitor care visits for clients with high-acuity needs.
Client Advocacy: Act as a liaison between clients families healthcare providers and social care teams to ensure comprehensive support.
Interdisciplinary Collaboration: Facilitate communication among medical professionals therapists social workers and community organisations to provide holistic care.
Crisis Intervention & Risk Management: Identify and mitigate risks providing crisis intervention when necessary.
Transition & Discharge Planning: Assist in planning and coordinating transitions between care settings including hospital discharge residential care and home-based support.
Resource Management: Identify and coordinate community resources financial assistance and social support programs to meet clients long-term care needs.
Documentation & Compliance: Maintain accurate detailed and up-to-date client records in compliance with social care regulations and policies.
Quality Improvement: Participate in process improvement initiatives to enhance the effectiveness and efficiency of care services.
Experience/Skills
A passion to deliver outstanding care.
Experience in a senior role with in the Health and Social Care Sector.
Awareness of coordinating and managing care packages.
Strong organisational communication problem-solving and crisis management skills.
An understanding of social care regulations healthcare systems chronic disease management and best practices in client centred complex care.
Ability to work independently and as part of a multidisciplinary team.
Good IT skills preferably in Google.
Must be a driver with access to a vehicle to support with Care if necessary.
Benefits
NVQ and in-house Training and development for your role and future Career with us
We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers
Employee Assistance Programme
Mobile phone and other required tech
Company pension scheme
25 days holiday entitlement bank holidays on top
Paid DBS
Mileage Allowance
Free uniform
Service and recognition rewards
Our vision is to empower people to live their best lives in their own home through the use of technology professional care and support. Joining us you are contributing to making this vision a reality. The work you do promotes the dignity respect independence and choice of our service users enabling you to make a real difference.
We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best care.
if you are interested please email your updated CV to
Required Experience:
IC
Key Skills
- Senior Care
- Hoyer Lift
- Medical office experience
- Dementia Care
- Home Care
- Nursing
- Alzheimers Care
- Administrative Experience
- Meal Preparation
- Medication Administration
- Memory Care
- Tube Feeding
