Help Desk Analyst
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are:
Wizeline a global AI-native technology solutions provider develops cutting-edge AI-powereddigital products and platforms. We partner with clients to leverage data and AI accelerating market entry and driving business transformation. As a global community of innovators we foster a culture ofgrowth collaborationandimpact.
With the right people and the right ideas theres no limit to what we can achieve.
Are you a fit
We are looking for aHelpdesk Tier 1 Support Analystto provide first-level IT support and deliver an excellent user experience. This role is ideal for someone who enjoys problem-solving working with users and collaborating with distributed teams in a fast-paced environment. This opportunity is on-site in Bogota
Key Responsibilities:
- Provide Level 1 IT support for end users via ticketing systems and communication tools
- Troubleshoot and resolve common issues related to:
- Email and calendar
Printers and basic network connectivity
Application access requests
Device performance and login issues
- Manage user accounts in Active Directory (password resets account unlocking)
- Use ticketing systems to document track and resolve incidents following SOPs
- Escalate issues to Tier 2 support when appropriate
- Ensure clear empathetic and professional communication with users
- Collaborate effectively with cross-functional and distributed team
Must-have skills:
Sounds awesome right Now lets make sure youre a good fit for the role.
- English proficiencyB2 or higher(spoken and written)
- Strong customer service mindset with empathy and clarity in user interactions
- Logical problem-solving skills and ability to work under pressure
- Familiarity withMicrosoft 365(Outlook Teams OneDrive SharePoint)
- Basic knowledge ofActive Directoryconcepts
- Experience or exposure toRemote Monitoring and Management (RMM)tools
- Experience with ticketing systems such asJira Zendesk or Freshdesk
- Basic troubleshooting experience withWindows and/or macOS
- Ability to follow documented procedures and internal guidelines accurately
- Strong organizational skills and ability to prioritize tasks
Nice to Have:
- AI Tooling Proficiency: Leverage one or more AI tools to optimize and augment day-to-day work including drafting analysis research or process automation. Provide recommendations on effective AI use and identify opportunities to streamline workflows.
What we offer:
- A High-Impact Environment
- Commitment to Professional Development
- Flexible and Collaborative Culture
- Global Opportunities
- Vibrant Community
- Total Rewards
*Specific benefits are determined by the employment type and location.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Wizeline is a global technology services company founded in Mexico, now partnering with clients worldwide to accelerate their digital agendas. We combine a boutique approach with enterprise-scale delivery to modernize infrastructure, engineer data-driven solutions, and integrate cutti ... View more
