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Property Manager - Landlord Relations

Position Summary

Lead the governance and coordination between JLL client leadership and multiple landlord organizations within assigned client portfolios. Serve as the primary liaison to ensure alignment on service delivery performance standards and contract compliance across all landlord relationships. Drive performance excellence through structured KPI/SLA frameworks escalation management and systematic program oversight.

Key Responsibilities

Strategic Governance & Relationship Management Partner with JLL client leadership teams to establish unified approach to landlord engagement across portfolio properties. Develop and maintain strong working relationships with key stakeholders from multiple landlord organizations ensuring consistent communication channels and collaborative problem-solving. Translate client strategic objectives into actionable performance expectations for all landlord partners.

KPI/SLA Framework Development & Implementation Design comprehensive Key Performance Indicator and Service Level Agreement frameworks based on client expectations lease obligations and industry best practices. Establish measurable performance standards that align with both contractual requirements and client business objectives. Create standardized reporting templates and performance dashboards to track progress across all landlord relationships.

Performance Monitoring & Compliance Management Monitor landlord performance against established KPIs and SLAs through regular data collection analysis and reporting. Conduct systematic reviews of service delivery quality response times and contract compliance. Identify performance gaps and trends across the portfolio to proactively address potential issues before they impact client satisfaction.

Escalation Process Management Develop and implement structured escalation procedures for performance deficiencies contract disputes and service failures. Manage escalation workflows from initial identification through resolution ensuring appropriate stakeholder involvement at each level. Document escalation outcomes and implement corrective action plans to prevent recurring issues.

Meeting Facilitation & Communication Coordination Organize and facilitate regular performance review meetings with client leadership and landlord representatives. Establish consistent meeting cadences for different stakeholder groups ensuring appropriate frequency and participation. Maintain detailed meeting records action item tracking and follow-up procedures to ensure accountability and progress monitoring.

Program Management & Process Improvement Oversee portfolio-wide initiatives and improvement programs that span multiple landlord relationships. Coordinate cross-functional projects that require landlord participation and compliance. Continuously evaluate and refine governance processes communication protocols and performance management systems to enhance effectiveness and efficiency.

Required Qualifications

Experience & Background Minimum 8-10 years of commercial real estate experience with demonstrated expertise in property management client relationship management and vendor/partner coordination. Proven track record in managing complex multi-stakeholder relationships and driving performance improvement initiatives. Experience working with institutional clients and managing large property portfolios.

Technical Skills Strong analytical capabilities with experience in developing and implementing KPI frameworks and performance measurement systems. Proficiency in data analysis tools reporting systems and project management software. Understanding of commercial lease structures property management operations and service delivery standards.

Leadership & Communication Excellent written and verbal communication skills with ability to influence stakeholders at all organizational levels. Demonstrated experience in conflict resolution negotiation and consensus building. Strong presentation skills and ability to facilitate productive meetings with diverse stakeholder groups.

Success Metrics

• Client satisfaction scores and feedback on landlord relationship management

• Landlord performance improvement against established KPIs and SLAs

• Reduction in escalated issues and faster resolution times

• Stakeholder engagement levels and meeting effectiveness ratings

• Successful implementation and adoption of governance processes across portfolio

This role requires a strategic thinker who can balance client advocacy with collaborative landlord partnerships while maintaining rigorous performance standards and accountability across all relationships.

Location:

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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