Customer Experience Engineer

Trigent Software Private Limited

Job Location:

Noida - India

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

JD
Product & UX Design
Translate product requirements and customer needs into intuitive elegant experiences.
Create wireframes user flows prototypes and high-fidelity designs.
Design across complex workflows not just screens.
Collaborate closely with Product Engineering and QA.
End-to-End Scenario Thinking
Map complete customer journeys across features and touchpoints.
Identify edge cases failure states and real-world usage patterns.
Think beyond happy paths to stress-test experiences.
Ensure continuity across onboarding core workflows and post-action states.
Validation & Testing
Conduct functional walkthroughs of implemented features.
Perform scenario-based testing before release.
Create test cases grounded in real user behaviors.
Partner with QA to identify usability gaps and logic breaks.
Validate that designs are implemented correctly and meet intent.
Customer-Centric Improvements
Use data customer feedback and usability findings to iterate.
Participate in usability testing sessions.
Continuously refine flows based on observed friction.
What Were Looking For
Core Skills
Experience in Product/UX Design.
Strong portfolio demonstrating end-to-end thinking (not just UI screens).
Ability to create detailed user flows and systems thinking artifacts.
Experience working in agile product teams.