Customer Care Associate
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
JDCustomer Care Associate
Your experience and talents will make the difference to:
Key responsibilities:
Managing customer inquiries order processing sample orders tracking delivery status updates product information and more.
Handling customer complaints
AR balance follow up.
Adherence to Internal Audit requirement
Daily operational tasks:
End to end sales order management in the ERP system.
End-to-end return order management
Outbound and inbound customer communication
Support and/or drive resolution of service-related complaints.
Support customer data management
Frequent interaction with the commercial organization on orders
Additional non-operational tasks:
Ensuring that a safe and healthy work environment exists by adhering to company health safety and environment policies.
Ensure the upholding of local and global compliance rules when handling orders
Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company
What we will love about you:
Collaborates within a team.
Customer centric mindset
Eager to develop competencies.
Can-do attitude
Quality minded.
Resilient
Proactive mindset
Can follow instructions and standard procedures
And also
Bachelors degree in a relevant field or equivalent experience
3-5 years of experience in a customer care role in an order to cash environment.
Experience in working with standard operating procedures.
Proficient with standard MS Office programs
Working efficiency (written and spoken) in English & Local language.
Strong problem-solving and decision-making abilities
Proficient in using ERP software
Your experience and talents will make the difference to:
Key responsibilities:
Managing customer inquiries order processing sample orders tracking delivery status updates product information and more.
Handling customer complaints
AR balance follow up.
Adherence to Internal Audit requirement
Daily operational tasks:
End to end sales order management in the ERP system.
End-to-end return order management
Outbound and inbound customer communication
Support and/or drive resolution of service-related complaints.
Support customer data management
Frequent interaction with the commercial organization on orders
Additional non-operational tasks:
Ensuring that a safe and healthy work environment exists by adhering to company health safety and environment policies.
Ensure the upholding of local and global compliance rules when handling orders
Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company
What we will love about you:
Collaborates within a team.
Customer centric mindset
Eager to develop competencies.
Can-do attitude
Quality minded.
Resilient
Proactive mindset
Can follow instructions and standard procedures
And also
Bachelors degree in a relevant field or equivalent experience
3-5 years of experience in a customer care role in an order to cash environment.
Experience in working with standard operating procedures.
Proficient with standard MS Office programs
Working efficiency (written and spoken) in English & Local language.
Strong problem-solving and decision-making abilities
Proficient in using ERP software
Key Skills
- Anti Money Laundering
- EAM
- Electrical Controls
- Air Ticketing
- ABB
- Electronics
