Business Development Educator

The Business Development Educator is responsible for developing implementing and facilitating education training and competency development for Director of Strategic Initiatives and Integration Clinical and Physician Navigators and Clinical Evaluators. This role ensures consistent high-quality clinical evaluations accurate documentation and strong interdisciplinary communication that supports safe transitions of care and appropriate patient placement. The educator serves as a subject-matter expert in business development marketing efforts and clinical assessment standards regulatory compliance referral workflows and best practices in patient selection and admission processes.

I. Job Responsibilities

Develop and deliver onboarding ongoing training and competency assessments for Director of Strategic Initiatives and Integration Clinical and Physician Navigators and Clinical Evaluators.

Provide education on clinical assessment techniques documentation standards regulatory requirements (e.g. CMS state guidelines) and organizational policies.

Create training materials job aids competencies and continuing education modules.

Coach and mentor staff to strengthen assessment accuracy clinical judgment communication and customer-service excellence.

Track and trend education completion and impact.

Conduct check-in calls with all new employees and provide feedback to the DSIs and Corporate support.

Collaborate with admissions CDI business development and other departments to ensure we have the most up to date processes and resources.

Participate in the development and refinement of protocols tools templates and standard work that support effective patient selection and safe transitions.

Use data and feedback to propose improvements to the referral assessment and admission processes

II. Leadership

Inclusiveness: Promotes cooperation fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team.

Managing Staff: Coaches evaluates develops and inspires staff; sets expectations; recognizes achievements; effectively manages conflict; aligns department goals with organization goals; provides feedback; delegates appropriately; evaluations completed on time.

Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies procedures and safety guidelines.

Problem-Solving: Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges.

Decision-Making: Makes clear consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely appropriate decisions.

Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resolution

Communication: Connects with peers subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; negotiates effectively.

Quality Improvement: Strives for efficient effective high-quality performance in self and in the department; delivers timely and accurate results; resilient when responding to matters that are challenging; takes initiative to make improvements.

Leadership: Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior of self and staff.

Teamwork: Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of others.

Development: Maintains up-to-date skills through involvement with professional organizations and/or continuing education.

III. Customer Service

Maintains the highest level of customer service via courtesy compassion and positive communication.

Promotes the mission and vision of PAM Health within the work environment and the community.

Respects dignity and confidentiality by adherence to all applicable policies and procedures.

IV. Health and Safety

Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.

Participates in OSHA required training.

Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.

Reports unsafe practices to management.

Knows own role in case of an emergency.

Education and Training: Possess a baccalaureate degree from an accredited college or university in a health field preferably nursing; current licensure in nursing or therapy is preferred; prior marketing and inpatient rehabilitation experience preferred; equivalent experience and clinical training may be substituted.

Experience:

Registered Nurse (RN) Licensed Vocational Nurse (LVN) Physical Therapist (PT) Occupational Therapist (OT) Speech-Language Pathologist (SLP) or equivalent clinical licensure required.

Minimum 35 years of clinical experience; experience in admissions liaison work utilization review or care transitions strongly preferred.

Strong knowledge of clinical assessment processes documentation standards and regulatory requirements across post-acute or acute care settings.

Excellent communication presentation coaching and interpersonal skills.

Ability to analyze data identify trends and translate findings into actionable educational strategies.

Knowledge Skills and Abilities:

Effective management and training skills related to marketing sales and territory management

Excellent clinical and assessment skills

Effective presentation and training skills

Excellent written and oral communication skills

Knowledge of PPS payment/reimbursement systems

Knowledge of patient rights and commitment to patient advocacy

Ability to collect documents and analyze data

Word processing and data entry skills

Excellent relationship management skills with referral sources and physicians

PAM HEALTH (PAM) based in Enola Pennsylvania provides specialty healthcare services through more than 80 locations as well as wound clinics and outpatient physical therapy locations in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service coupled with the loyalty and dedication of highly trained staff to be the most trusted source for post-acute services in every community it serves. Its mission is to serve people by providing compassionate expert care and to support recovery through education and research. Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay generous paid benefit time and excellent insurance options you will also have opportunities for professional growth through our Education Advancement Program. We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at for a comprehensive look at how were able to positively impact our local communities.

PAM Health does not discriminate and does not permit discrimination including without limitation bullying abuse or harassment on the basis of actual or perceived race color religion national origin ancestry age gender physical or mental disability sexual orientation gender identity or expression or HIV status or based on association with another person on account of that persons actual or perceived race color religion national origin ancestry age gender physical or mental disability sexual orientation gender identity or expression or HIV status.