Business Professional Business Analyst 1

Englewood Cliffs, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Sales/Return Order Analyst

Duration (Contract): 6 Months

Client Location: Englewood Cliffs NJ 07632

Location Preference: Onsite

Job Description:

As a Sales/Return Order Analyst you will have at least 2 years of experience in a related role and a bachelors degree. This contract position will focus on managing order processing returns and ensuring compliance with global guidelines while collaborating with cross-functional teams to resolve discrepancies and maintain vendor compliance.

Key Responsibilities:

Order Management:

Enter and update sales/return orders as needed.
Perform monthly maintenance of aged sales/return orders in adherence with global guidelines.
Communicate with assigned accounts regarding Return Authorization (RA) status supporting inquiries and changes.

Research and Reconciliation:
- Research and resolve sales/return order discrepancies.
- Process price adjustments via debit and credit memos as needed.

HE Vendor Compliance:
- Manage all HE vendor compliance violations by disputing invalid charges through extensive research.
- Track and report valid compliance violations to mitigate future instances.

Customer Support:
- Serve as a point of contact for customer inquiries related to orders and returns.
- Ensure a positive customer experience by resolving issues promptly and professionally.

Required Skills Experiences Education and Competencies:

Bachelors degree in business administration Supply Chain Management or a related field.
Minimum of 2 years of experience in order management returns processing or a similar role.
Strong verbal and written communication skills attention to detail customer service and interpersonal skills.
Ability to work independently and manage time effectively.
Proficiency in ERP systems (e.g. SAP) and Microsoft Office Suite (Excel Word PowerPoint).
Advanced Excel knowledge (PowerPivot/Get & Transform) is a plus.
- Experience in an order management or supply chain environment.
- Knowledge of inventory management systems.

The hourly range for roles of this nature are $25.00 to $35.00/hr. Rates are heavily dependent on skills experience location and industry.

cyberThink is an Equal Opportunity Employer.

Job Title: Sales/Return Order Analyst Duration (Contract): 6 Months Client Location: Englewood Cliffs NJ 07632 Location Preference: Onsite Job Description: As a Sales/Return Order Analyst you will have at least 2 years of experience in a related role and a bachelors degree. This contract position...