ROLE PURPOSE
The RPA Support Specialist is responsible for the design development support and continuous improvement of Robotic Process Automation (RPA) solutions within the Bank. The role ensures the delivery of resilient scalable secure and reusable automation solutions in line with RPA best practices group policies and regulatory requirements.
The role oversees the full automation lifecyclefrom feasibility assessment and solution design through development testing deployment and production supportwhile collaborating closely with business analysts architects technology risk and security teams to deliver process efficiencies and operational stability.
DUTIES AND RESPONSIBILITIES
Analyse and assess automation opportunities determining feasibility and supporting testing deployment and ongoing production support.
Design develop and maintain RPA workflows and reusable components in accordance with approved RPA standards methodologies and security policies.
Engage stakeholders to gather and document detailed functional and non-functional requirements including licensing data protection and security considerations.
Create and execute test cases covering functional negative exception-handling and performance scenarios.
Provide end-to-end lifecycle support for RPA solutions ensuring timely delivery using agile methodologies.
Monitor administer and support automated processes and digital workers to ensure high availability and operational efficiency.
Collaborate with Technology Risk and Information Security teams to ensure compliance with the Banks security and regulatory standards.
Participate in design authority and peer reviews to maintain architectural integrity and solution quality.
Manage incidents and escalations including coordination with RPA vendors for defect resolution and production releases.
Perform code version and release management using GIT CI/CD pipelines DevOps practices and automated testing frameworks.
Requirements
QUALIFICATIONS
Academic and Professional
Bachelors Degree in Information Technology Computing Engineering or a related field (Required).
RPA certifications such as UiPath Power Automate or Automation Anywhere (Required).
Knowledge of high-level programming languages including Java C# PHP or JavaScript.
ITIL certification (Desirable).
Masters Degree (MSc or MBA) is an added advantage.
Experience
Minimum of 4 years experience in technology roles.
At least 3 years experience in RPA development or support.
Experience with agile delivery methodologies.
Exposure to system integration process mapping techniques and emerging technologies such as machine learning or chatbots is desirable.
COMPETENCIES
Strong understanding of RPA architecture design principles and automation best practices.
Ability to analyse complex business processes and translate them into effective automation solutions.
Knowledge of banking systems regulatory requirements and information security controls.
Strong problem-solving and troubleshooting skills in complex integrated system environments.
Experience with DevOps CI/CD pipelines and version control tools.
Excellent stakeholder engagement and communication skills.
High attention to detail quality-focused and able to manage multiple priorities in an agile environment.
ROLE PURPOSEThe RPA Support Specialist is responsible for the design development support and continuous improvement of Robotic Process Automation (RPA) solutions within the Bank. The role ensures the delivery of resilient scalable secure and reusable automation solutions in line with RPA best practi...
ROLE PURPOSE
The RPA Support Specialist is responsible for the design development support and continuous improvement of Robotic Process Automation (RPA) solutions within the Bank. The role ensures the delivery of resilient scalable secure and reusable automation solutions in line with RPA best practices group policies and regulatory requirements.
The role oversees the full automation lifecyclefrom feasibility assessment and solution design through development testing deployment and production supportwhile collaborating closely with business analysts architects technology risk and security teams to deliver process efficiencies and operational stability.
DUTIES AND RESPONSIBILITIES
Analyse and assess automation opportunities determining feasibility and supporting testing deployment and ongoing production support.
Design develop and maintain RPA workflows and reusable components in accordance with approved RPA standards methodologies and security policies.
Engage stakeholders to gather and document detailed functional and non-functional requirements including licensing data protection and security considerations.
Create and execute test cases covering functional negative exception-handling and performance scenarios.
Provide end-to-end lifecycle support for RPA solutions ensuring timely delivery using agile methodologies.
Monitor administer and support automated processes and digital workers to ensure high availability and operational efficiency.
Collaborate with Technology Risk and Information Security teams to ensure compliance with the Banks security and regulatory standards.
Participate in design authority and peer reviews to maintain architectural integrity and solution quality.
Manage incidents and escalations including coordination with RPA vendors for defect resolution and production releases.
Perform code version and release management using GIT CI/CD pipelines DevOps practices and automated testing frameworks.
Requirements
QUALIFICATIONS
Academic and Professional
Bachelors Degree in Information Technology Computing Engineering or a related field (Required).
RPA certifications such as UiPath Power Automate or Automation Anywhere (Required).
Knowledge of high-level programming languages including Java C# PHP or JavaScript.
ITIL certification (Desirable).
Masters Degree (MSc or MBA) is an added advantage.
Experience
Minimum of 4 years experience in technology roles.
At least 3 years experience in RPA development or support.
Experience with agile delivery methodologies.
Exposure to system integration process mapping techniques and emerging technologies such as machine learning or chatbots is desirable.
COMPETENCIES
Strong understanding of RPA architecture design principles and automation best practices.
Ability to analyse complex business processes and translate them into effective automation solutions.
Knowledge of banking systems regulatory requirements and information security controls.
Strong problem-solving and troubleshooting skills in complex integrated system environments.
Experience with DevOps CI/CD pipelines and version control tools.
Excellent stakeholder engagement and communication skills.
High attention to detail quality-focused and able to manage multiple priorities in an agile environment.
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