Director of Banquets

Aventura, FL - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee Fontainebleau Development. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Scope of Position

The Director of Event Services (Banquets) manages and leads event service staff and acts as a liaison between Banquets/Catering Event Planning Sales and the customer to ensure consistent high-level service throughout the property events. He/she promotes consistency by executing events based on catering/event service/food and beverage Standard Operating Procedures. The Director of Events Services is responsible for achieving guest and associate satisfaction and for assisting in managing the financial performance of the addition the Director of Event Services recognizes opportunities to up-sell and suggest enhancements to create outstanding events.

Responsibilities

Manage Banquet staff; Bartenders Captains Event Concierge (Red Coat) Housemen and Servers.

Leads execution of activities to support the resort banquet strategy.

Works with direct reports and Event Managers to review scheduled events and event complexity to avoid potential service challenges and failures.

Ensures the property is apprised of all groups that will impact property operations.

Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.

Ensures furniture and equipment are maintained and inventory levels are kept in accordance with hotel guidelines.

Works with the culinary team to ensure compliance with food handling and sanitation standards.

Oversees turned opportunities function space and group room blocks.

Maintains inventories to maximize customer satisfaction and revenue opportunities.

Reviews property-specific event operations annually and makes appropriate adjustments.

Consult with customers to determine objectives and requirements for events such as meetings conferences and conventions.

Works directly with high-profile and high-revenue groups to ensure an excellent customer experience for all customers.

Attends and participates in all pertinent meetings (e.g. Daily Stand Up BEO Pre-Cons Staff Forecast and Department).

Conducts monthly department meetings.

Manages customer budgets to maximize revenue and meet customer needs.

Responsible for recruiting hiring and conducting associate performance evaluations.

Responsible for scheduling payroll and labor cost management.

Ensure that all Banquet staff are in accordance with Resort accounting policies.

Perform any other reasonable request as required by management.

Physical Requirements

Must be able to work in a fast-paced environment.

Must be physically fit to lift pull and push items up to 50 pounds.

Also requires standing/walking/reaching and bending throughout the shift.

Required Experience

Minimum of 5 years of progressive management experience in a luxury hotel operation.

Knowledge of CI-TY Excel Word and Micros systems.

Great leadership and communication skills.

Effective at listening to understanding and clarifying the concerns and issues raised by associates and guests.

Ability to handle a multitude of tasks in an intense ever-changing environment.

Possesses outstanding guest service skills professional presentation and sophisticated communication skills.

Education

High school diploma or GED or 2-year degree from an accredited university in hotel and restaurant management; 5 years experience in event management food and beverage sales and marketing or related professional area.

Skills and Abilities

Ability to communicate in the English language. A second language is a plus.

Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.

Experience using computers and software programs such as Microsoft Office (Word Excel and Outlook).

This company is an equal opportunity employer.

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Required Experience:

Director

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Fontainebleau Development. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and p...